Scale AI · 19 hours ago
Engagement Manager - Robotics
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$143K/yr - $178K/yr
4+ years expScale AI is a company focused on developing reliable AI systems for critical decisions. The Engagement Manager - Robotics will be responsible for establishing and maintaining customer relationships, driving revenue, and ensuring the successful delivery of Scale's Robotics Data Engine products and services.
Artificial Intelligence (AI)Data Collection and LabelingGenerative AIImage RecognitionMachine Learning
Responsibilities
Build and drive some of our most critical operational processes: the consistent, on-time delivery of Data Engine products and services, and revenue consumption for our Robotics customers
Build and oversee levers with a relentless focus on SLA achievement and quality improvement
Review, track, and improve operational performance and be obsessed with continuous improvement
Oversee onboarding and successful implementation for new Robotics Data Engine projects
Manage the long-term health of customers by identifying and preempting areas of risk or concern
Partner with clients to understand operational issues—such as data quality, edge-case coverage, annotation needs, or sensor data workflows—and advocate for their fixes with Scale engineers
Work directly with customers’ autonomy, perception, and robotics engineering teams, partnering with customer-facing MLEs and Field Engineering
Work directly with customers’ engineering teams, answering questions and addressing issues related to use of our API and robotics-focused data tooling
Create an effective feedback loop between the front line, product, strategy, and customers
Collaborate with stakeholders to improve processes for new and existing customers
Qualification
Required
Establishing customer relationships
Driving revenue
Hitting SLAs
Maintaining quality standards
Driving end-to-end engagements from new projects and pilots
Owning the account execution
Working cross-functionally to ensure Scale products and services are delivered consistently and on time
Driving account consumption
Managing customers to renewal
Forecasting with customers
Supporting sales teams managing upsells
Building long-term relationships through diligent problem solving and thoughtful, strategic discussions
Building and driving critical operational processes
Consistent, on-time delivery of Data Engine products and services
Revenue consumption for Robotics customers
Building and overseeing levers with a relentless focus on SLA achievement and quality improvement
Reviewing, tracking, and improving operational performance
Obsessed with continuous improvement
Overseeing onboarding and successful implementation for new Robotics Data Engine projects
Managing the long-term health of customers by identifying and preempting areas of risk or concern
Partnering with clients to understand operational issues
Advocating for fixes with Scale engineers
Working directly with customers' autonomy, perception, and robotics engineering teams
Partnering with customer-facing MLEs and Field Engineering
Working directly with customers' engineering teams, answering questions and addressing issues related to use of our API and robotics-focused data tooling
Creating an effective feedback loop between the front line, product, strategy, and customers
Collaborating with stakeholders to improve processes for new and existing customers
Preferred
4–9 years of total work experience, with experience in consulting or in a technical program management role in industry
Associate / Senior Consultant / Engagement Manager role at a Big 3 consulting firm
A technical background (education or professional experience with CS, Robotics, Mechanical/Electrical Engineering, Controls, Economics, or Statistics)
A proven track record in B2B client-facing roles and expanding client relationships
Ability to understand APIs, robotics data pipelines, and the ML training lifecycle, and build great relationships with technical customers
Great cross-functional experience and collaborative ability
Excellent verbal and written communication
A track record of structured, analytics-driven problem solving
A history of diligence and organization across multiple workstreams
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Analytical, planning, and process improvement capability
Experience with reading SQL and/or another database language
Benefits
Comprehensive health, dental and vision coverage
Retirement benefits
A learning and development stipend
Generous PTO
Commuter stipend
Company
Scale AI
Scale’s mission is to develop reliable AI systems for the world’s most important decisions.
501-1000 employees
H1B Sponsorship
Scale AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (82)
2024 (54)
2023 (29)
2022 (17)
2021 (10)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$15.9BKey Investors
MetaAccelTiger Global Management
2025-06-10Corporate Round· $14.3B
2025-06-04Series Unknown
2024-05-21Series F· $1B
Leadership Team
Jason Droege
Interim Chief Executive Officer
Dennis Cinelli
Chief Financial Officer
Recent News
Crunchbase News
2026-01-02
2025-12-31
Investing.com
2025-12-30
Company data provided by crunchbase