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University of Tennessee, Knoxville · 1 month ago

TCSEPP Program Manager: Social Work Research & Public Service - UTK

USA

Full-time

Hybrid

Mid, Senior Level

$61K/yr - $61K/yr

5+ years exp

The University of Tennessee - Knoxville is seeking a TCSEPP Program Manager to build a strong evidence-informed and trauma-informed practice for non-custodial parents involved with the child support system. The Manager will oversee TCSEPP Coordinators, implement program strategies, and foster collaborative relationships with community partners.

Higher Education

Responsibilities

Manage the work of TCSEPP Coordinators within their multi-county Judicial Districts

Share responsibility for interviewing, hiring, and training employees

Provide leadership, guidance, and coaching to Coordinators in keeping with the TCSEPP Practice Model and Practice Guide

Evaluate Coordinator performance in keeping with the TCSEPP Practice Model and Practice Guide

Monitor and verify work prepared by Coordinators for accuracy, completeness and timeliness

Assist Coordinators with analyzing/resolving issues with participants with whom they work

Plan and facilitate Coordinator meetings and development sessions

Prepare performance evaluations and maintain records of issues and performance

Collaborate and coordinate with Child Support Partners, Attorneys and Court Magistrates to promote TCSEPP, resolve program concerns, and assure continued referrals

Meet with different community agencies to educate, review program services, and build relationships as needed

Participate in community collaborative efforts and coalitions

Assist with developing program materials and outreach materials, updating regularly to ensure accuracy

Evaluate the effectiveness of ongoing activities and prepare and conduct presentations to the community and at regional and national conferences

Provide quality assurance oversight to ensure all data collection requirements are complete and accurate

Coordinate with evaluator to provide necessary information for reports to funder that captures impacts with non-custodial parents, families and community agencies

Monitor referrals and adjust program caseloads of Coordinators to ensure quality program delivery

Review program services and outreach services to ensure the highest level of quality and efficiency

Oversee and review Coordinator program and fiscal documentation and processes

Qualification

Supervisory skillsProgram planningData managementAnalytical skillsCommunication skillsPresentation skillsProblem resolutionMicrosoft OfficeTime managementInterpersonal skillsConflict managementLeadership skills

Required

Education: Bachelor's degree

Experience: 3 years of experience with direct service/case management and 2 years experience with program planning, coordination, and supervision. In lieu of a Bachelor's Degree, 3 additional years of experience in any of these areas can be substituted

Must have valid drivers license, automobile at their disposal and a current automobile liability policy with continuous coverage

Knowledge, Skills, Abilities: Supervisory skill; strong written and oral communication skills, presentation skills; analytical and evaluative skill; effective time management; strong working knowledge of Microsoft Office, data management, and email/Internet systems. Leadership skills including ability to motivate others, strong interpersonal skills, excellent problem identification and resolution skills, and conflict management skills