Honest Networks · 1 month ago
Fiber Field Technician - Installation
New York, NY
Full-time
Hybrid
Entry Level
$27/hr - $36/hr
1+ years expHonest Networks is a rapidly expanding internet service provider headquartered in Manhattan, dedicated to delivering high-quality and affordable internet service. The Fiber Field Technician will be responsible for installing equipment, troubleshooting cabling, and ensuring excellent customer service while completing residential installations in a fast-paced environment.
Internet
No H1B
Responsibilities
Install networking equipment in customers' apartments, ensuring proper setup and configuration
Monitor network performance and promptly address and resolve connectivity issues to maintain optimal service
Provide knowledgeable guidance to customers on optimizing network performance and resolving basic connectivity issues or concerns
Ensure excellent customer service by addressing concerns promptly and professionally
Collaborate with Honest's management and staff to resolve complex networking issues promptly
Maintain accurate records of troubleshooting activities, including detailed problem descriptions, actions taken, and resolutions implemented
Manage appointment calendar and meet scheduled appointment windows
Qualification
Required
1-3 years of experience with fiber-optic installation, low-voltage wiring, splicing, or network maintenance
Ability to conduct fusion and mechanical splicing of fiber strands
Use OTDR and VFL to test and certify fiber lines
Comfortable using mass transit to commute during the day while traveling to and from appointments
Ability to read, understand, and communicate in English
Ability to work independently and collaboratively in a fast-paced environment
Exceptional attention to detail and organizational abilities
Excellent communication and interpersonal skills for effective customer interaction
Familiarity working with hand and power tools
Capable of lifting up to 55 lbs
Ability to work in all weather conditions year-round
Willing to adopt a flexible work schedule
Comfortable working in confined spaces
Basic computer skills are required
Authorized to work in the U.S
Ability to pass a background check and drug screening
Preferred
Is comfortable with fusion splicing
Benefits
Performance bonus potential
Paid-time off (PTO)
Medical, vision, and dental benefits
Metro card reimbursement
Company
Honest Networks
Honest Networks provides internet services aimed at providing its customers with a high-quality internet network.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$100MKey Investors
Newlight Partners
2021-08-12Private Equity· $100M
2018-04-09Seed
Leadership Team
Landon Tucker
Founder and CEO
Recent News
reshape.co
2023-09-06
Company data provided by crunchbase