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Integrity Express Logistics · 5 hours ago

Client Relations Specialist

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

Integrity Express Logistics is seeking a Client Relations Specialist to assist in the day-to-day functions related to customer credit. The role involves setting up new customers, processing credit increases, and supporting the sales staff with accounts receivable.

Freight ServiceLogisticsSupply Chain Management

Responsibilities

Identify and prioritize incoming Broker requests for new customer setup and credit increases

Accurately enter customer setup information in IEL’s transportation management software, TMS

Analyze customer credit via both internal and external methods such as Experian, Blue Book and Internet Truckstop

Work with customers to most efficiently invoice and monitor payments

Communicate with management and broker if a customer is identified as high risk in areas such as credit score, IEL pay history or ships high value cargo

Monitor past due accounts and help identify problem accounts by contacting broker or customer contact for payment status

Facilitate the day to day workload in the department that includes new customer setup, credit increases and following up on past due invoices

Identify areas within the department that require improvement and offer solutions to those challenges

Handle additional responsibilities as needed