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The Standard · 1 month ago

Employee Benefits Account Manager 500+ Lives

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $105K/yr

5+ years exp

The Standard is a company focused on making a difference in the lives of others through a customer-first mindset and innovative technologies. The Employee Benefits Account Manager will support business growth and client retention by managing key relationships and ensuring effective account management strategies for assigned accounts.

FinanceFinancial ServicesInsurance

Work & Life Balance

Responsibilities

Develop and manage effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations

Work with clients to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies

Prior to each renewal, organize a face-to-face visit with key identified clients to present an analysis of claims experience and/or review the adequacy of the contract to recommend coverage or contractual changes to appropriately affect their experience and/or rates. When changes are requested, manage the amendment process for assigned accounts

In partnership with the assigned sales rep and underwriter, monitor renewal activity and prepare to present renewals with a customized strategy to retain the account. In preparation, gather underwriting data, review claims experience, review the recommended renewal action and prepare a summary justifying the renewal and recommending changes if appropriate

Incorporate information gathered from the pre-renewal visit with the policyholder or broker. Negotiate rates, contract provisions and administrative issues with Regional or National Accounts. Aggressively pursue opportunities to improve profitability and retention

Identify and promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible

Request and review inforce proposal requests, providing all appropriate information to Regional or National Accounts, and present or assist in the presentation of the proposal to the broker and/or policyholder

Be actively involved with the sales rep and/or National Accounts Consultant in the acquisition, submission and implementation of National Accounts cases and Regional Accounts cases over 500 lives

Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office. Provide similar support to new administrators at assigned in-force accounts

Facilitate the enrollment process, which may involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs

Serve as mentor with all service and sales employees in the office on service issues

Qualification

Group insurance account managementLifeDisability insurance licenseClient relationship managementProblem resolutionNegotiation skills

Required

5+ years of experience in group insurance account management in the 2500+ lives space

Life and Disability insurance license for all states within the office's assigned territory

Personal automobile is available for business use with adequate insurance and a safe driving record

Ability to travel within territory for face to face client and broker meetings when requested

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement

Paid parental leave and adoption/surrogacy assistance

An employee giving program that double matches your donations to eligible nonprofits and schools

Company

The Standard

Glassdoor3.8

The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities.

Founded in 1906

Portland, Oregon, USA

5001-10000 employees