Goodwill Industries of Tulsa · 1 month ago
Tax Program Manager
Tulsa, OK, US
Full-time
Onsite
Mid LevelGoodwill Industries of Tulsa is seeking a Tax Program Manager to oversee the Volunteer Income Tax Assistance (VITA) program. This role is responsible for managing tax site operations, volunteer recruitment, and ensuring compliance with IRS guidelines while delivering high-quality service to clients.
EmploymentNon ProfitTraining
Responsibilities
Lead overall strategy, growth, marketing, and performance of the VITA Program
Supervise full time staff, volunteers, and seasonal workers
Recruit, train, schedule, and support VITA volunteer tax preparers
Increase program efficiency, including appointment scheduling, return preparation flow, client experience, and referrals to financial stability services
Build and maintain partnerships to expand the volunteer and client base
Ensure all tax sites comply with IRS VITA requirements, policies, and standards of conduct
Provide on-site operational oversight, including conducting Quality Reviews (QRs) when Site Coordinators are unavailable
Answer taxpayer questions regarding federal tax law or individual tax returns
Prepare and compile end-of-season reports for program review and evaluation
Qualification
Required
Ability to successfully complete and pass all required IRS VITA certifications at the Advanced level (training materials provided)
Familiarity with tax preparation software and comfort learning new systems
Strong leadership skills and ability to manage both volunteers and paid staff in a high-volume environment
Ability to work independently, prioritize tasks, and manage multiple deadlines simultaneously
Flexibility and reliability, with the ability to work Tuesday–Saturday during tax season and Monday–Friday outside of tax season
Demonstrated ability to work effectively with diverse populations, including individuals in crisis or transition
Excellent communication, customer service, and interpersonal skills
Preferred
Supervisory or management experience strongly preferred
Experience preparing individual income tax returns or working as an income tax accountant preferred
Company
Goodwill Industries of Tulsa
Goodwill Industries of Tulsa offers work opportunities, job training, and support services for people with disabilities.
Founded in 1927
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ronaldus Meijerink
Chief Operating Officer
Celia Armstrong
Chief Administrative Officer
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