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Avalon Healthcare Solutions · 1 month ago

Manager, Site Reliability Engineer

Full-time

Hybrid

Senior Level

7+ years exp

Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, focused on transforming the role of diagnostic testing across the healthcare ecosystem. The Manager of Site Reliability Engineer will lead a team of SREs to ensure the availability, scalability, and performance of production and cloud infrastructure, driving operational excellence and enhancing cloud security.

AnalyticsHealth CareHospitalMedical

Culture & Values

Responsibilities

Lead, mentor, and grow a high-performing team of SREs through coaching, training, goal-setting, and performance feedback

Foster a culture of operational excellence and continuous improvement

Collaborate closely with developer, security, and product teams to balance reliability with feature delivery velocity

Own the end-to-end incident response process, including on-call management (PagerDuty), escalation handling, and RCA facilitation

Establish and enforce SLIs, SLOs, and error budgets in alignment with business priorities

Lead regular game days, failover tests, and resilience reviews

Implement and maintain end-to-end monitoring, alerting, and observability using tools such as CloudWatch, Prometheus, and Grafana

Drive visibility into system health, performance, and capacity trends through dashboards and metrics

Collaborate with development teams to optimize service performance and latency

Oversee infrastructure operations and deployment pipelines leveraging AWS (ECS/Fargate, EC2, Lambda, RDS, CloudFront, ALB/NLB)

Manage container orchestration, ensuring secure and efficient image management, scaling, and deployments

Advance Infrastructure as Code (IaC) practices using Terraform and CloudFormation

Drive automation across environment provisioning, CI/CD, and compliance checks

Partner with Security to implement and monitor AWS security controls (IAM least privilege, KMS, Secrets Manager, GuardDuty, Config, Security Hub, and Control Tower)

Ensure adherence to compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA)

Conduct vulnerability remediation and security posture reviews across cloud and container environments

Define and report on SRE metrics (MTTR, MTBF, change failure rate, incident frequency)

Champion service reliability reviews and architecture improvements to reduce toil and improve resilience

Stay abreast of emerging AWS services and SRE best practices to evolve the platform

Qualification

AWSIncident responseInfrastructure as CodeMonitoringObservabilityContainer orchestrationSecurity best practicesCI/CDLeadershipCommunicationCross-functional collaboration