Customer Service Representative 2nd Shift jobs in United States
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Kreg Therapeutics ยท 4 weeks ago

Customer Service Representative 2nd Shift

positionMelrose Park, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Kreg Therapeutics Inc. is a leading provider of specialty medical equipment dedicated to enhancing patient care through innovative solutions. They are seeking a Customer Service Representative for the 2nd shift to provide exceptional customer service and support in the Medical Device Sales Industry.

Health CareMedical Device

Responsibilities

Answer inbound calls from Hospital and Nursing Home customers, handling approximately 40 calls per day
Provide exceptional customer service and ensure customer satisfaction
Follow up with technicians, service coordinators, management, and the sales team to ensure seamless service delivery
Research service orders for quality control and ensure accuracy
Enter orders into a custom software database with precision and attention to detail
Utilize call center experience to manage high call volumes and maintain professionalism under pressure
Address customer inquiries and resolve issues promptly and effectively
Collaborate with team members to improve processes and enhance service quality

Qualification

Call center experienceCustomer service skillsComputer proficiencyCommunication skillsOrganizational skills

Required

Ability to pass a criminal background check and preliminary/random drug screens
Outstanding customer service skills
Proficient computing skills and attention to detail
Strong interpersonal and communication skills
Work Shift availability, for evenings and weekends

Preferred

Previous experience in a call center environment is highly desirable
Strong communication and interpersonal skills
Ability to multitask and manage time efficiently
Detail-oriented with strong organizational skills
Proficient in using computer systems and software applications
A positive attitude and a commitment to providing excellent customer service

Benefits

401K
Comprehensive training
Dental
Life, Short & Long Term Disability
Medical
Pet Insurance
Vision

Company

Kreg Therapeutics

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Provides health care facilities with advanced specialty beds and support surfaces.
dateFounded in 1996
location
Melrose Park, Illinois, USA
people-size51-200 employees
web-link
https://kreg.us/

Funding

Current Stage
Growth Stage

Leadership Team

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Christian Jorgensen
Chief Executive Officer
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Bob Ozelie
Chief Financial Officer
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Company data provided by crunchbase