JPMorganChase · 5 hours ago
Managing Director - Airport Lounge Partnerships, Guest Experience and Operations
New York, NY
Full-time
Hybrid
Director/Executive
15+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As the Managing Director of Airport Lounge Partnerships and Operations, you will be responsible for the end-to-end strategy and execution of the airport lounge program, ensuring a world-class experience for customers and driving operational excellence across all locations.
Asset ManagementBankingFinancial Services
Responsibilities
Define and communicate a clear vision for the lounge program, ensuring alignment with overall company goals and brand values
Oversee the execution of lounge initiatives, from concept to launch and ongoing management
Ensure operational excellence and consistency across all lounge locations, driving continuous improvement in service delivery and guest experience
Lead the program management function to ensure timely delivery of projects, adherence to budget, and achievement of key milestones while implementing robust governance and reporting frameworks to monitor program performance and risk
Direct the guest experience, operations, and marketing teams to deliver a differentiated and memorable lounge experience
Collaborate with the business development leader to identify and secure strategic partnerships, expansion opportunities, and new market entries
Manage relationships with external partners, vendors, and airport authorities
Work with the design and construction leader to ensure lounges are built to the highest standards of quality, innovation, and sustainability and oversee the design process to ensure spaces reflect the brand and meet customer needs
Develop and manage the lounge program’s budget, ensuring efficient allocation of resources and achievement of financial targets
Monitor and report on program financial performance, identifying opportunities for growth and optimization
Build, lead, and inspire a high-performing team, fostering a culture of excellence, collaboration, and innovation while mentor and develop direct and dotted line reports, ensuring clear accountability and professional growth
Qualification
Required
Bachelor's degree required
15+ years of experience in hospitality, travel, customer experience, or related fields, with significant leadership responsibility
Proven track record in developing and managing large-scale, customer-facing programs
Strong strategic thinking, operational execution, and financial acumen
Exceptional leadership, communication, and stakeholder management skills
Experience working in complex, matrixed organizations and leading cross-functional teams
Ability to travel as needed
Preferred
MBA or relevant advanced degree preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
Company data provided by crunchbase