Brasfield & Gorrie, LLC · 5 hours ago
IT Support Technician I
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expBrasfield & Gorrie, LLC is a company committed to exceptional service and technology solutions. They are seeking an IT Support Technician I to provide in-person IT support for regional office employees and local construction jobsite teams, ensuring efficient resolution of technical issues and collaborating with the IT Service Desk.
Construction
Responsibilities
Act as the first point of contact for employees seeking technical assistance in person, by phone, or via email
Provide direct technical assistance in regional offices and on construction jobsites, focusing on issues that require on-site intervention
Collaborate with the IT Service Desk to escalate and delegate remotely resolvable issues, maintaining clear communication with end-users through the full life of the request
Work with HR and hiring managers to ensure new employees have all required IT equipment and systems access prior to onboarding
Support our asset management processes, including procurement, deployment, technical support, and retirement of IT equipment
Participate in quarterly IT systems maintenance to ensure that regional offices and jobsites remain fully operational and ready for use after maintenance activities are complete
Create and update knowledge articles on troubleshooting steps and processes for both end-users and IT staff
Update, escalate, and resolve IT support tickets in the service desk system, ensuring accurate documentation
Work with IT teams to maintain network infrastructure in both office and jobsite environments, ensuring reliable connectivity and support
Assist with network setup on jobsites and collaborate with project leadership and service providers to secure stable internet connections
Serve as the primary contact for office and field office AV support, ensuring effective operation and maintenance of AV systems
Qualification
Required
Bachelor's degree in MIS, IT, or related field required
1-5 years of experience in desktop and network support, with expertise in Microsoft and Windows environments
Demonstrated experience in a customer-focused IT support role
Reliable transportation for travel between office and jobsite locations as needed (up to 20%) required
Strong sense of fulfillment through serving others, with a commitment to customer satisfaction
Excellent written and verbal communication skills; able to simplify technical details for non-technical users
Prioritizes collaboration and team relationships, recognizing success depends on others
Demonstrates professionalism and resilience, staying calm and focused under pressure
Strong organizational skills and ability to prioritize tasks to meet deadlines
Self-motivated, proactive, and eager to learn, with a commitment to continuous improvement
Preferred
Proficiency with Windows OS, Microsoft Office, and mobile devices (iPads, iPhones)
Familiarity with asset management, networking, and AV technology in office and field settings
Company
Brasfield & Gorrie, LLC
Our locally led teams are made up of true builders united in an ironclad commitment to serve our partners, communities, and the future we’re building toward.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Hunsberger
Chief Operating Officer, Planning & Technology
Chelsea Colucci
Instructional Design | Learning & Development Partner
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