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Sangoma · 1 month ago

Project Manager - Customer Onboarding

Texas, United States

Full-time

Onsite

Mid Level

$80K/yr - $100K/yr

3+ years exp

Sangoma is dedicated to transforming communications technology for businesses across the globe. They are seeking a dynamic Project Manager for Customer Onboarding to lead the implementation of their solutions for new clients, ensuring a smooth transition as customers integrate their communication systems. The role involves coordinating project timelines and resources, training customers, and maintaining high standards of customer satisfaction.

HardwareInformation TechnologySoftwareTelecommunicationsUnified Communications

No H1B

Responsibilities

Manage the customer onboarding project lifecycle from initial customer contact through to successful implementation and training

Develop and maintain detailed project plans, setting clear timelines and milestones for onboarding tasks

Coordinate with cross-functional teams, including Technical Support, Sales, and Product Engineering, to facilitate seamless project execution

Conduct kickoff meetings and communicate project expectations to customers and internal teams effectively

Monitor project progress, proactively identifying and addressing potential issues or delays

Gather customer feedback throughout the onboarding process and make adjustments to improve the experience

Train customers and their staff on the new systems and ensure they are comfortable and proficient in using them

Provide documentation and reports on onboarding progress and outcomes to management and clients

Act as the primary point of contact for escalated customer queries related to onboarding

Own and lead multiple, simultaneous customer engagements following the Sangoma methodology and utilizing project management best practices

Maintain and report on key project metrics such as budget to actuals, resource consumption, risk register, and project timelines

Qualification

Customer OnboardingTelecommunications ExperienceProject ManagementJiraMicrosoft ProjectAnalytical SkillsNetwork TechnologiesProject Management CertificationCommunication SkillsProblem-Solving SkillsTeam CollaborationOrganizational Skills

Required

3-5 years of experience managing customer onboarding or similar projects in a telecommunication or SaaS environment

Demonstrated experience with packaged application software implementation practices

Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment

Strong understanding of project management methodologies, tools, and software (e.g., Jira, Microsoft Project)

Exceptional communication skills, both verbal and written, with the ability to effectively convey information to technical and non-technical audiences

Strong problem-solving skills and a customer-centric approach to project management

Experience in VoIP or telecommunications is a must

Ability to work collaboratively in a team environment and manage stakeholder relationships

Up to 30% travel required

Strong organizational and analytical skills that include the ability to respond to changing need and shifting priorities while minimizing project impact

Preferred

Certification in Project Management (PMP, CAPM, or equivalent)

General working knowledge of Network technologies

Benefits

Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period

Matching 401K program - 100% match on 4%

Employee Stock Purchase Plan after one year of service

Flexible Time Off & Company Holidays

Entrepreneurial work environment partnered with high-growth career opportunities

Company

Sangoma

With over 40 years in the industry, Sangoma (TSX: STC; Nasdaq: SANG) is a trusted communications platform leader specializing in UCaaS, CCaaS, CPaaS, and SIP trunking and faxing.

Founded in 1984

Markham, Ontario, CAN

501-1000 employees