Jade Global ยท 1 month ago
ServiceNow HRSD(HR Service Delivery) BSA
San Jose, CA
Full-time
Hybrid
Senior Level
6+ years expJade Global is seeking a skilled HRSD Business Systems Analyst (BSA) to partner with the ServiceNow HRSD Architect and facilitate communication between HR stakeholders and IT teams. The role involves gathering requirements, designing HRSD solutions, and supporting ongoing HR service management initiatives.
Cloud Data ServicesConsultingData IntegrationInformation TechnologyLogisticsManagement Information SystemsSoftware
Responsibilities
Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro
Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities
Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions
Translate business needs into functional specifications, user stories, acceptance criteria, and process flows
Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders
Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives
Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs
Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations
Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage
Monitor and ensure adherence to SLAs for incident resolution and defect turnaround
Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency
Work with integration teams to support Workday HCM and other HR system integrations
Ensure data accuracy and consistency across HRSD modules and integrated systems
Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities
Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions
Identify opportunities to enhance HRSD processes, tools, and agent experiences
Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers
Qualification
Required
6+ years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments
Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations
Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro
Familiarity with Workday HCM or other HR system integrations
Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model
Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria
Strong analytical and problem-solving skills, with attention to detail
Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution
Experience working in Agile environments, including sprint planning, backlog management, and stakeholder prioritization
Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects
Strong facilitation skills for workshops, demos, and training sessions
Excellent written and verbal communication skills, with the ability to translate technical concepts to business users and vice versa
Ability to influence and negotiate priorities with multiple stakeholders
Knowledge of ServiceNow upgrade processes and best practices
Experience with reporting and analytics within ServiceNow HRSD is a plus
Preferred
ServiceNow Certified System Administrator (CSA)
ServiceNow HRSD Implementation Specialist
Agile or Scrum certification (CSM/PSM)
Benefits
Benefits
Discretionary bonuses
Equity
Company
Jade Global
Jade is a trusted IT services partner for global enterprises to accelerate their digital transformation journey.
1001-5000 employees
H1B Sponsorship
Jade Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (36)
2023 (43)
2022 (41)
2021 (25)
2020 (33)
Funding
Current Stage
Late StageLeadership Team
Bhalchandra Bhosale
Executive Vice President
Shailabh Haldule
Associate Vice President
Recent News
UAE Business Review
2025-10-09
2025-04-28
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