TAKKT Foodservices ยท 3 hours ago
Customer Service Representative
Reno, NV
Full-time
Hybrid
Mid Level
3+ years expTAKKT Foodservices is looking for a Customer Service Representative to join their Customer Service Team. The role involves managing customer experience activities in a multi-channel contact center, focusing on achieving excellence in service delivery and resolving customer inquiries efficiently.
Wholesale
Responsibilities
Answer inbound calls from various toll-free lines, striving for First Contact Resolution (FCR) when possible
Be a subject matter expert in equipment to assist in quoting or selling the large equipment category for all brands
Enter orders and quotes into the appropriate order entry system (.Net system specific to Company code)
Create new account setups, including multiple site-level accounts associated with primary customer accounts
Cross-reference customer lists of items for appropriate SKU to position sales reps to win business
Engage curiously with customers, listening for lead opportunities and documenting leads into the appropriate system
Follow up and resolve issues causing sales orders to be on hold (open order report; sales & web holds)
Vendor engagement for order status, product availability, product specs, etc
Respond accurately, timely, and professionally to customer chats and emails from various websites and sitelines
Communicate with customers, vendors, and carriers regarding marketplace orders, ensuring compliance with marketplace seller requirements (Amazon, Ebay, Walmart, Partstown)
Qualification
Required
3+ years in a multi-channel contact center or customer service environment, preferably B2B, with hands-on experience using telephony systems and ERP platforms
Proficient in PC applications, including Word, Outlook, and Excel; comfortable navigating ERP systems and phone-based customer service tools
Resolve service opportunities by assessing situations and implementing effective solutions
Consistently meet or exceed departmental and CSR key performance indicators (KPIs)
Preferred
College degree preferred
Benefits
7.5 days of paid time off
Eight paid holidays
One floating holiday
Paid volunteer hours
Competitive compensation commensurate with experience
Employee bonus plan
Comprehensive benefit package
Paid Parental Leave
401(k) with company match
Company
TAKKT Foodservices
The Hubert Company and Central Restaurant Products brands have come together as part of TAKKT Foodservices.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase