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OnePoint Patient Care · 4 weeks ago

Account Manager / Client Services

Scottsdale, AZ

Full-time

Hybrid

Mid Level

OnePoint Patient Care is a leading independent provider of community-based hospice pharmacy and pharmacy benefits management services. The Account Manager will focus on exceptional customer service, managing client accounts, and supporting the Client Services team to ensure client satisfaction and retention.

Health CareMedicalPharmaceutical

Culture & Values

Responsibilities

Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives

Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building

Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients

Manages their client base through the company’s CRM software

This includes the tracking and management of activities, tasks, contacts, and other material events with clients

It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy

On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management

Collaborates and assists the Client Services team in serving the account

Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources

Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved

May attend corporate/networking events and conferences

Establishes productive, professional relationships with key personnel in partner accounts

Performs other tasks as assigned

Qualification

Client managementSalesForceMicrosoft OfficeCustomer service orientationProject managementProblem-solvingInterpersonal communicationTime managementOrganizational skillsTeam collaboration

Required

Ability to present to all levels of management

Excellent time-management skills

Basic computer skills

Advanced Microsoft Office proficiency

Outstanding problem-solving skills

Experience in root cause analysis

Able to collaborate cross-functionally

Experience working within a team

Customer service orientation

Adaptability

Interpersonal/communication orientation

Planning/organizing

Results oriented

Problem solver

Training and development focused

Effective decision-maker

Commitment to process improvement

Innovative

Organizational/job knowledge

Preferred

Bachelor's Degree in business or related field

Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting

SalesForce and Axiom experience

Previous experience in a project management and client-facing customer service role

Strong experience in business writing