AmeriGas · 1 hour ago
Customer Support Tactical Team Specialist (St George, UT)
St George, UT
Full-time
Hybrid
Entry, Mid Level
$25/hr - $31/hr
2+ years expAmeriGas is the nation’s premier propane company, serving over 1.5 million customers across the United States. The Customer Support Tactical Team Specialist serves as a bridge between the customer contact center and field operations, focusing on complex issue resolution and cross-departmental collaboration to ensure timely and effective customer service.
FinanceInformation Technology
Responsibilities
Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately
Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers
Participate in cross-functional meetings to discuss case statuses and resolution strategies
Build and maintain strong working relationships with key stakeholders across the organization
Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions
Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories
Qualification
Required
BS/BA in Business, Communication or a related field or equivalent work experience
2+ years' experience in contact center operations or customer service roles
Demonstrated expertise in call handling techniques and customer service best practices
Excellent communication skills with ability to influence without authority
Strong knowledge of contact center technologies and troubleshooting processes
Proficient in Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
Excellent listening skills
Customer Advocacy - Genuine commitment to customer satisfaction and success
Problem-Solving - Ability to analyze complex issues, identify root causes, and develop comprehensive solutions
Collaboration - Strong interpersonal skills with proven ability to work effectively across diverse teams
Communication - Exceptional written and verbal communication with stakeholders at all levels
Adaptability - Comfortable working in a fast-paced environment with changing priorities
Persistence - Tenacious follow-through on commitments with attention to detail
Preferred
Propane industry business knowledge preferred
AmeriGas system knowledge: CRM, SAP, etc
Advanced knowledge of AmeriGas policy and procedures
Benefits
Medical
Dental
Vision
Flexible spending
Health savings accounts
Retirement savings plans like 401(k)
Paid days off such as parental leave
Military leave
Vacation/paid time off
Sick leave in compliance with state law
Paid holidays
Disability coverage
Company
AmeriGas
AmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.05B2025-05-21Debt Financing· $550M
2023-05-22Debt Financing· $500M
Leadership Team
Brett Greer
IT Manager Business Partner
Jennifer Curtis
Finance Business Partner
Recent News
PR Newswire
2025-09-17
2025-06-22
2025-06-22
Company data provided by crunchbase