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Element Fleet Management · 1 month ago

Client Success Specialist (Vehicle Acquisition)

Baltimore

Full-time

Onsite

Mid Level

$60K/yr - $83K/yr

3+ years exp

Element Fleet Management is redefining the fleet management industry to prioritize people and deliver superior client experiences. The Client Success Specialist (Vehicle Acquisition) will be responsible for guiding clients through the vehicle acquisition process, ensuring their decisions align with fleet performance and financial goals, while fostering strong client relationships to support retention and profitability.

ConsultingFleet ManagementRisk Management

Responsibilities

Serve as the primary client contact and owner of the factory order acquisitions process (wing-to-wing)

Guide clients through evaluation of models and manufacturers that best align with overall fleet performance goals

Assist clients with vehicle and specification decision-making

Collaborate with Commercial teams including Vice President, Account Executive, Sales, and Consultants on account strategies

Partner with Customer Service Associates (Customer Service Associate) to create and maintain Fleet specifications

Develop lifecycle cost analysis, payment schedules, pricing, and specifications

Prepare manufacturer comparisons and recommend best-value packages and equipment

Research and resolve client inquiries on acquisitions tasks from order placement through delivery, engaging with acquisition team members

Interact with clients’ manufacturer representatives as needed and keep clients informed of manufacturer changes

Serve as the client point of contact for Fleet Select and Driver Location Online (system) training and inquiries

Create and maintain client-specific Fleet Specifications throughout the year and obtain approvals

Qualification

Client relationship managementCost analysisNegotiation skillsMicrosoft Office SuiteAnalytical skillsPresentation skillsProblem-solving abilityTime managementDetail-orientedAdaptability