Capital Health (US) · 1 month ago
Credit Representative - FT - Lawrenceville
Lawrenceville, NJ
Full-time
Onsite
Entry Level
$18.21/hr - $26.46/hr
1+ years expCapital Health is the region's leader in providing progressive, quality patient care. The Credit Representative is responsible for making collection calls on self-pay patient accounts, assisting in the charity care process, and managing incoming inquiries related to patient accounts.
Health CareMedicalOncology
Responsibilities
Makes outgoing collection calls on self pay patient accounts and handling self pay mail
Assists in the charity care process
Answers incoming phone calls from internal and external customers regarding Capital Health patients' accounts
Works and keeps current with their assigned Aergo work list
Inputs charity care information into the HBOC system accurately
Pulls documentation for any patient accounts audits (i.e. charity care, blue cross defense audit) as directed by the credit/collection supervisor or team lead
Updates timely and accurately patient account record in HBOC with any new information
Researches thoroughly on any self pay credit balance to see if the balance can be applied to another open account
Performs other duties as assigned and adapt to changing departmental demands as needed
Answers all calls according to the Capital Health (CH) phone script identifying required details as established by department
Answers efficiently and satisfies customer questions prior to hanging up
If the credit representative is unable to answer or satisfy the customers question prior to hanging up or calls back customer within 24 hour period
Handles all incoming business office e-mail in the same manner as phone calls in a timely and efficient manner
Performs other duties as assigned
Qualification
Required
Knowledge of microsoft office
Good verbal and written communication skills
Strong customer service skills
Preferred
High school diploma or GED preferred
Less than one year of previous customer service and billing collection experience
Benefits
Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA)
Healthcare FSA
Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance
Voluntary Life Spouse
Voluntary Life Employee
Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program
Company
Capital Health (US)
Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology.
1001-5000 employees
H1B Sponsorship
Capital Health (US) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Bank of America
2023-05-03Grant· $0.5M
2022-10-13Grant· $0.5M
Leadership Team
Arlene Walsh
Chief Operating Officer
Stephen Miller, JD
Sr. Vice President, Chief Legal Officer
Recent News
The Philadelphia Inquirer
2025-09-02
Company data provided by crunchbase