JPMorganChase · 2 hours ago
Executive Director, Head of AI Testing and Monitoring – HR & Employee Experience
Columbus, OH
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expJPMorganChase is a longstanding financial institution that is seeking to lead a new Center of Excellence focused on AI Testing and Monitoring for HR and Employee Experience. The role involves establishing governance frameworks, ensuring model quality assurance, and collaborating with various teams to deliver ethical and explainable AI solutions.
Asset ManagementBankingFinancial Services
Responsibilities
Establish and lead the AI Testing & Monitoring Center of Excellence for HR and Employee Experience, setting its mission, strategy, and success metrics
Serve as the accountable owner for model quality assurance and ethical compliance across all HR and Employee Experience AI use cases
Align testing standards with firmwide AI risk management and governance frameworks
Design and operationalize a dual-lane testing model for generative and statistical/ML AI solutions
Implement continuous monitoring pipelines and dashboards to detect model drift, data quality issues, and policy violations
Define and maintain standard metrics, SLAs, and certification thresholds for production readiness and operational health
Act as the primary executive interface for external vendors delivering testing capabilities, overseeing vendor performance, budget, and contract management
Ensure vendor alignment with security, privacy, and regulatory standards, and drive innovation through automated testing, synthetic data, and bias mitigation techniques
Partner with HR and Employee Experience product teams to embed testing checkpoints throughout the AI development lifecycle
Collaborate with Compliance, Legal, Model Risk, and Operational Risk teams to ensure traceability, auditability, and regulatory adherence
Deliver regular executive dashboards and readouts to HR leadership and governance committees, and champion a culture of responsible AI by educating stakeholders on best practices and ethical principles
Qualification
Required
Minimum 10 years of experience in AI/ML governance, data science, or AI product leadership, with at least 5 years in a regulated enterprise environment and Advanced degree in Data Science, Statistics, Computer Science, or related discipline
Proven experience building or managing model testing or validation functions, ideally within financial services, technology, or consulting
Deep understanding of generative AI and large language model evaluation techniques, including prompt variance testing, bias audits, hallucination metrics, and guardrail evaluation
Strong grounding in statistical and predictive model validation, including drift analytics, bias detection, and performance monitoring
Exceptional cross-functional influence and vendor management skills
Demonstrated ability to translate technical risk concepts into business and ethical language for senior executives
Preferred
Experience with automated testing, synthetic data generation, and AI judging techniques
Familiarity with enterprise MLOps, data lineage, and cataloging systems
Strong understanding of HR and Employee Experience processes and technologies
Experience working with global teams and managing complex stakeholder relationships
Excellent communication and presentation skills
Track record of driving innovation in AI governance and risk management
Professional certifications in AI, data science, or risk management
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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