Apply on Employer Site

Abrazo Health · 2 hours ago

Patient Service Representative Abrazo Biltmore Terrace

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

Abrazo Health is a dedicated healthcare provider seeking compassionate professionals for their team. The Patient Service Representative role involves managing front office processes, greeting patients, scheduling appointments, and ensuring compliance with healthcare policies.

Health CareMedical

Hiring Manager

Kelly Johnson (Kajunski)

Responsibilities

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources

Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement

Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner

Greeting patients entering the physician practice

Answering office phones, making appointments, confirming appointments and rescheduling when necessary

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance

Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges

Charge entry and patient balance processing

Distributes information to patients regarding office policies, procedures, information about the practice, etc

Explain and enroll patients in the patient portal

Additional responsibilities as needed

Qualification

Customer service experienceHIPAA compliance knowledgeElectronic health recordsAppointment schedulingPatient interactionData entryInsurance verification

Required

High school diploma/GED

One year customer service experience, preferably in a hospital or physician office setting

Benefits

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off

Career development and continuing education opportunities

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Company

Abrazo Health

Abrazo Health is an award-winning Arizona healthcare system, operating an array of hospitals, specialty institutes, a medical group, health plans and related services in the metropolitan Phoenix area.

Founded in 2003

Phoenix, Arizona, USA

5001-10000 employees