OpenAI · 1 week ago
Technical Program Manager, Support Delivery
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$280K/yr - $280K/yr
8+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Technical Program Manager will lead efforts to establish new operational frameworks and drive process alignment with various internal teams, significantly impacting customer experience while collaborating across multiple teams.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers (enterprise support, premium support, named support relationships, and customer escalations), including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team
Own the premium support service strategy and design
Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time
Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, and launch supportability
Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners
Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness
Create scalable practices for a rapidly growing environment, driving impact across multiple areas of the customer journey
Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction
Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization
Qualification
Required
8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
Shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team
Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries
Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams
Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions
Passionate about using tools and automation to drive efficiency and improve customer outcomes
Possess exceptional communication, organization, and problem-solving skills
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
2026-01-11
thefly.com
2026-01-11
2026-01-11
Company data provided by crunchbase