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Branch · 6 hours ago

Enterprise Account Manager - MarTech / AdTech, US

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$107K/yr - $134K/yr

4+ years exp

Branch is a leading provider of engagement and performance mobile SaaS solutions. The Enterprise Account Manager will act as a trusted advisor for customers, focusing on building strong relationships, driving adoption, and ensuring retention while collaborating with various teams to enhance customer experiences.

App MarketingMobile AdvertisingMobile AppsSoftware

Comp. & Benefits

No H1B

Responsibilities

Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth

Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customers’ needs

Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured

Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users

Build compelling demonstrations, presentations, and business value documents

Identify and resolve business issues

Assist and support with technical issue resolution

Accelerate adoption, manage engagement, and lead value creation

Qualification

AdTech / MarTech experienceCustomer Success experienceCloud-based SaaS solutionsClient management skillsData analysis skillsProblem-solving skillsTechnical issue resolutionAdaptability to new toolsCommunicationProject leadershipSelf-starter mentality

Required

4+ years of professional experience in Customer Success or Account Management

2+ years of professional experience in the AdTech / MarTech space working with enterprise clients

Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams

Experience supporting customers with cloud-based SaaS solutions

Problem-solving skills around business and technical product questions

Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption

Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle

A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)

Excellent written and verbal communication skills

Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc

Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc