Director, Customer Technical Insights jobs in United States
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AFB International · 2 hours ago

Director, Customer Technical Insights

positionGreater St. Louis
timeFull-time
remoteOnsite
seniorityDirector/Executive
date10+ years exp

AFB International is a company that has been providing pet food solutions for over 30 years, enriching the lives of pets and their people. The Director of Customer Technical Insights will develop strategies to align with business goals, leverage data analytics for customer insights, and lead a team to enhance customer success.

AgricultureFood and Beverage
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals
Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points
Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success
Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support
Create and implement a talent development program to attract, develop, and retain top talent within the team
Represent the company with executive presence and credibility in customer and industry forums
Collaborate with global teams to customize strategies based on regional needs and differences
Directly supervises up to 4 employees on the Customer Technical Insights team
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualification

Pet food palatants expertiseData analytics proficiencyCustomer partnership buildingStrategic thinkingLeadership skillsAnalytical thinkingGlobal experienceData-driven mindsetInterpersonal skillsCreativityProblem-solving skills

Required

Master's degree in food science, animal nutrition, flavor, or related field required
10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction
Deep technical expertise in pet food palatants, nutrition, food, or flavor
Proven analytical thinking, creativity, and superior problem-solving skills
Demonstrated ability to translate scientific knowledge into commercially relevant language
Experience building deep customer partnerships and delivering value
Exceptional executive presence, interpersonal, and leadership skills
Global experience and ability to adapt strategies to regional needs
Data-driven mindset and proficiency with advanced analytics tools
Strategic thinking and initiative

Preferred

PhD in food science, animal nutrition, flavor, or related field
Alternative education in chemical or food engineering

Company

AFB International

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AFB International is a food production company providing liquid and dry palatability enhancers.
dateFounded in 1986
location
St. Charles, Missouri, USA
people-size201-500 employees
web-link
http://afbinternational.com

H1B Sponsorship

AFB International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)

Funding

Current Stage
Growth Stage

Recent News

PharmiWeb
Global Electronic Tongue Market to Reach USD 774.2 Millio...
2025-05-06
EIN Presswire
Global Palatants Market Forecasted to Expand at a 5.1% CAGR, Surpassing USD 4.6 Billion by 2031 | TMR
2024-12-17
Company data provided by crunchbase