AFB International · 6 hours ago
Director, Customer Technical Insights
Greater St. Louis
Full-time
Onsite
Director/Executive
10+ years expAFB International is a company that has been providing pet food solutions for over 30 years, enriching the lives of pets and their people. The Director of Customer Technical Insights will develop strategies to align with business goals, leverage data analytics for customer insights, and lead a team to enhance customer success.
AgricultureFood and Beverage
Responsibilities
Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals
Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points
Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success
Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support
Create and implement a talent development program to attract, develop, and retain top talent within the team
Represent the company with executive presence and credibility in customer and industry forums
Collaborate with global teams to customize strategies based on regional needs and differences
Directly supervises up to 4 employees on the Customer Technical Insights team
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Master's degree in food science, animal nutrition, flavor, or related field required
10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction
Deep technical expertise in pet food palatants, nutrition, food, or flavor
Proven analytical thinking, creativity, and superior problem-solving skills
Demonstrated ability to translate scientific knowledge into commercially relevant language
Experience building deep customer partnerships and delivering value
Exceptional executive presence, interpersonal, and leadership skills
Global experience and ability to adapt strategies to regional needs
Data-driven mindset and proficiency with advanced analytics tools
Strategic thinking and initiative
Preferred
PhD in food science, animal nutrition, flavor, or related field
Alternative education in chemical or food engineering
Company
AFB International
AFB International is a food production company providing liquid and dry palatability enhancers.
201-500 employees
H1B Sponsorship
AFB International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Growth StageRecent News
2025-05-06
Company data provided by crunchbase