Fisher Phillips · 7 hours ago
IT Application Specialist
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
5+ years expFisher Phillips is a premier international labor and employment law firm seeking an IT Application Specialist to enhance their services. This role involves providing exceptional customer service, supporting application lifecycle management, and ensuring the smooth operation of IT services across the organization.
ConsultingLaw EnforcementLegal
Responsibilities
Provide a phenomenal customer service experience to all internal and external customers
Knowledge of trends in technology relating to software applications and cloud services which allow for evaluation and recommendations of applications and cloud services that enhance the firm’s services or create efficiencies
Assist Technical Support when needed as an escalation point, troubleshooting and resolving application or cloud service issues and providing guidance as needed
Coordinate with vendors as needed for implementation and support
Perform hands-on-fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Utilize ticketing system to record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Able to develop and interpret technical documentation for training and end user procedures
Contribute to knowledge base articles and frequently asked questions resources on company intranet to assist in problem resolution
Notify the Director of Technology and Director of Information Security of any security issues as they arise. No concern is too small
Conduct installations and updates after hours as required
Provide after-hours escalation support on a rotation with other members of the Applications Team
Responsible for the complete lifecycle of all firm applications and user-facing cloud services including testing, implementation and administration
Maintain and enhance performance of all new and existing applications across the organization
Perform preventive maintenance, including software and driver updates to keep firm operating systems and applications current and supported
Maintain the firm’s desktop image and deployment process
Provide support for the testing of new and existing software applications under development or in proof of concept
Participate in the design, development and delivery of software applications training programs with the firm's technical trainers
Promote user adoption and application usage through communications and training opportunities
Prioritize, schedule, and administer all instances where enhancements are required
Coordinate with department heads to assess departmental application training needs and objectives
Track project status and keep project management service current
Identify opportunities to develop expertise through training and certifications for you and other Application Specialists
Qualification
Required
College diploma or university degree in the field of computer science, information systems and/or 5 years equivalent work experience
In-depth hands-on knowledge and experience with enterprise and desktop applications, including all Microsoft Office applications, iManage Work, Zoom, Intune, SCCM and PowerShell
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Demonstrated experience in project management with a focus on planning, execution, and delivery of IT-related projects
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques and can demonstrate good analytical and problem-solving abilities
Highly self-motivated and directed
Deep personal commitment to integrity, excellent judgement, and the highest standard of ethics
Ability to absorb new ideas and concepts quickly
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conduct research into software development and delivery concepts, as well as technical application issues
Ability to present ideas in business friendly and user-friendly language
Excellent written, oral, interpersonal, and presentational skills
Experience working in a team-oriented, collaborative environment
Occasional travel between regional offices required
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
Lifting and transporting of moderately heavy objects such as computers and peripherals
Preferred
Microsoft 365, MTA, MCSA Windows 10/11, or MD-102 Endpoint Administrator desired
Familiarity with Microsoft Autopilot and Intune for streamlined device deployment, mobile device management, and application deployments
Benefits
Health, dental, and vision insurance
A 401(k) with profit sharing
Generous paid time off
Holidays
24/7 telehealth services
A variety of wellness programs
Additional optional benefits designed to support your unique lifestyle
Company
Fisher Phillips
Fisher Phillips is a law firm that offers legal assistance in a wide range of labor and employment issues, as well as counseling services.
501-1000 employees
H1B Sponsorship
Fisher Phillips has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (11)
2022 (4)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Danielle Hultenius Moore
Partner and member of the Management Committee at Fisher Phillips
Dennis Cuneo
Partner
Recent News
2025-12-02
2025-11-03
Company data provided by crunchbase