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Siemens Healthineers · 9 hours ago

Enterprise Architect for Customer Service

Malvern, PA

Full-time

Onsite

Senior Level

$158K/yr - $218K/yr

Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Enterprise Architect will define parts of the Enterprise Architecture roadmap and drive execution of strategic technology initiatives, focusing on end-to-end customer service processes and aligning IT landscapes across various platforms.

Health CareHealth DiagnosticsMedicalMedical Device

Responsibilities

You are responsible for enterprise architecture management (including business IT alignment and application portfolio analysis) and the derivation of IT strategies from business requirements

You design and maintain the end-to-end Enterprise Architecture for all customer service processes,and supporting processes (egs. spare parts managment, returns management technician skill matching etc.)

You Lead cross-functional workshops and architecture communities to align business goals with IT strategy

You will drive the development of the architecture framework, the architecture roadmap and the application and data architecture for the end-to-end customer service business process

You guide the selection and integration of platforms such as SAP S/4HANA, SAP Sales Cloud, Salesforce, Oracle Sales Cloud, and ServiceNow etc

You model IT architectures and processes and drive the consistent design planning and implementation of IT solutions

You contribute to solution evaluations, RFI/RFP processes, and vendor selection in the customer service space

You coordinate communication with all key decision-makers and relevant stakeholders and advise them on the development of the IT landscape

You drive documentation and presentations to ensure executive alignment

Qualification

Enterprise ArchitectureSAP S/4HANAServiceNowData ArchitectureTOGAFSalesforceCloud TechnologiesIT Service ManagementAnalytical SkillsCommunication SkillsTeam PlayerPresentation Skills

Required

You have a degree in computer science, industrial engineering or a comparable qualification

You have experience as an Enterprise Architect or Solution-/Domain Architect in Customer facing IT landscapes

You are familiar with enterprise architecture methods and frameworks, governance structures, IT Service Management Frameworks (e.g. TOGAF, Zachman, ITIL etc.)

You bring functional or IT implementation experience across all customer service processes and functions (installation and maintenance, customer service, field service, material logistics and finance etc.)

You have experience in the implementation of customer service solutions (e.g. ServiceNow, Salesforce, SAP Service Cloud, SAP Field Service Management, Oracle Sales Cloud, CPQ, Spryker etc.)

You have extensive experience with data architecture and integration concepts and a very good understanding of cloud technologies (e.g. Azure, AWS)

You have gained practical experience with enterprise architecture tools such as BizzDesign, LeanIX or Avolution and have good knowledge of modeling and managing business processes

In addition, you have sound technological know-how and several years of experience in complex technology landscapes

We require a very good command of English, both spoken and written, for cooperation with specialist departments in Germany and abroad. Ideally, you also have a very good command of German

You are an organizational talent and impress with good communication and presentation skills

You are a team player with strong interpersonal skills who can operate confidently in a global environment

We do not compromise on quality - you work in a results and quality-oriented manner with a high level of commitment and have good analytical and conceptual skills

You are flexible in thought and action, have a quick understanding and constructive assertiveness

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Company

Siemens Healthineers

Glassdoor4.1

Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.

Founded in 1847