Zillow · 5 hours ago
IT Support Specialist
Irvine, CA
Full-time
Onsite
Entry, Mid Level
$28.70/hr - $45.90/hr
2+ years expZillow is a leading real estate platform in the U.S., dedicated to enhancing the customer experience. The IT Support Specialist will ensure seamless access to technology for employees, addressing various IT issues and contributing to operational improvements.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Efficiently identify and resolve hardware, software, connectivity, and IT service issues for users
Troubleshoot and support enterprise systems and applications, including Active Directory, Office365, SalesForce, Okta, ServiceNow, and G-Suite
Manage and support device management tools such as Intune (Windows) and JAMF (Mac)
Assist with Microsoft Exchange and Office365 tasks, including mailbox issues, distribution lists, and shared resources
Set up, monitor, and troubleshoot audio-visual systems for meetings, events, and conference rooms
Create and maintain clear process documentation for IT procedures
Demonstrate excellent communication skills and attention to detail in all interactions
Occasionally travel to support partner offices as needed
Qualification
Required
2+ years of IT experience, preferably in a support or service desk environment
Strong customer service skills and a collaborative team mindset
Familiarity with Active Directory, Microsoft Exchange, telephony systems, basic networking, and service desk operations
Experience with enterprise device management tools (e.g., Intune, JAMF) and ticketing systems (e.g., ServiceNow)
Skilled at explaining technical concepts to both technical and non-technical users
Excellent verbal and written communication skills, with high attention to detail
Ability to adapt and support multiple priorities, including occasional travel to partner offices
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Executive Chairman
Rich Barton
Co-founder and Co-Executive Chair
Recent News
Crowdfund Insider
2025-12-30
2025-12-22
Company data provided by crunchbase