Equipment Depot ยท 3 hours ago
SHOP SERVICE TECHNICIAN
Waco, TX
Full-time
Onsite
Entry Level
1+ years expEquipment Depot is responsible for the repair and maintenance of industrial trucks and equipment. The Shop Service Technician will diagnose issues, perform repairs, and ensure quality inspections before returning equipment to service.
Manufacturing
Responsibilities
Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units
Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead
Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading
Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments
Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service
Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc
Provide the Service Manager with reporting data related to work in progress totals for field technicians
Control flow of work in the shop (including trucking and rentals when necessary)
Create and communicate all quotes for work to be done in the shop
Provide guidance to technicians to assist in the completion of repairs when necessary
Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete
Create and organize all paperwork generated during the shop repair. (Including the shop folders)
Communicate with customers on the status of their shop job via outbound calls as the work is being performed
Confirm scheduled maintenance has been performed on all units in the shop for repairs
Create and communicate field service quotes when necessary
Answer and respond to incoming customer service calls
Final sign off on shop work orders prior to invoicing
Perform other duties assigned by management
Qualification
Required
High School Diploma or Equivalent
1 year of related mechanical experience and/or training, or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Knowledge of Microsoft Office products including Word, Excel, and Internet software
Must have valid driver's license
Company
Equipment Depot
Equipment Depot is dedicated, knowledgeable and passionate.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Clint McNair
Chief Financial Officer
Renee Beck
Regional CFO
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