JPMorganChase · 2 days ago
Global Banking Design UX Research - Vice President
New York, NY
Full-time
Onsite
Mid, Senior Level
$138K/yr - $200K/yr
5+ years expJPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions globally. The Vice President of Experience Research will shape user experience across products and services by developing research strategies to uncover insights into client needs and collaborating with teams to enhance product design.
Asset ManagementBankingFinancial Services
Responsibilities
Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovation
Plan and manage resources for research projects; align with product timelines and long-term planning
Advocate for user needs while considering business goals, success metrics, and downstream implications
Collaborate with cross-functional teams to gather information on user needs and desires and create user testing scenarios to further refine the products/features
Synthesize research findings into compelling artifacts to translate insights into actionable recommendations and drive product strategy
Suggest improvements to research processes, document and collaborate with leadership to implement improvements, and boost efficiency in research operations
Mentor and guide junior researchers and designers; foster a culture of continuous learning and knowledge sharing within the user experience design team
Qualification
Required
Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields
5+ years of work experience in the UX research field
Samples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé), especially on strategic UX research projects
Demonstrated knowledge of a range of quantitative and qualitative methods, with evidence of implementing findings that improved product or feature design
Experience in designing and executing high-quality, complex research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Demonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making and inform product prioritization
Ability to communicate and report research findings through artifacts and presentations
Deep understanding of the Design Thinking methodology
Familiarity with UX research tools (UserTesting, Dscout, etc.)
Preferred
Familiarity with financial domain and terminologies a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Hartford Business Journal
2026-01-03
2025-12-19
2025-12-12
Company data provided by crunchbase