Principal Associate, Process Management| Retail Bank jobs in United States
cer-icon
Apply on Employer Site
company-logo

Capital One · 1 month ago

Principal Associate, Process Management| Retail Bank

positionMcLean, VA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$93K/yr - $107K/yr
date3+ years exp

Capital One is a financial services company that is seeking a Principal Associate of Process Management. The role involves improving business efficiency through process management, collaborating with various teams, and leading process improvement initiatives.

BankingCredit CardsFinanceFinancial Services
check
Comp. & BenefitsbadNo H1Bnote

Responsibilities

Identify and implement operational improvements to drive efficiencies for operational teams supporting the Bank
Work with Tech, Product and Strategy teams to influence product direction and drive critical outcomes within the BankMod program
Direct ownership of business process improvements, including identification of ways to automate and/or streamline operational routines while managing risks and improving controls
Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process improvement
Partner with operations and design teams to understand and map out key customer needs to support improvement initiatives and new features
Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
Understand and influence across a value stream, including tech, business, product, and operations

Qualification

Process ManagementRisk ManagementProject ManagementAgile methodologiesCustomer ResearchAnalytical skillsCommunicationAttention to detailTeamworkProblem solving

Required

High School Diploma, GED or equivalent certification
At least 3 years of experience working in Process Management, Risk Management, Continual Improvement, or Project Management
At least 3 years of experience executing enterprise level cross-functional programs or operations
At least 2 years of experience leading cross-functional teams within an organization
A passion for problem solving with the ability to lean into challenges
Excellent communication skills
Curiosity driven, self-starter, accountable and life long learner
Solid organizational skills including attention to detail

Preferred

Bachelor's degree or Military experience
Agile delivery experience utilizing Scrum, Kanban, or SAFe methodologies
Experience working in the Financial Industry
Experience working in Customer Research or practicing Customer-Backed problem solving

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Company

Capital One

twittertwittertwitter
Glassdoor3.9
company-logo
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
dateFounded in 1994
location
Mclean, Virginia, USA
people-size10001+ employees
web-link
http://www.capitalone.com

Funding

Current Stage
Public Company
Total Funding
$5.45B
Key Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M

Leadership Team

leader-logo
Lo Li
CTO, Managing Vice President Retail Bank
linkedin
leader-logo
Daniel Arellano
Senior Vice President, Business Cards and Payments
linkedin

Recent News

Yahoo Finance
JPMorgan, Capital One Shares Sink on Trump’s Credit-Card Threat
2026-01-13
Investing.com
Financial stocks fall as Trump’s credit card rate cap plan rattles investors
2026-01-13
Yahoo Finance
Why Shares of Capital One Are Sinking Today
2026-01-13
Company data provided by crunchbase