SoFi · 4 hours ago
Staff ServiceNow Engineer
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$118K/yr - $204K/yr
7+ years expSoFi is a next-generation financial services company and national bank using innovative technology to help members reach their goals. The Staff ServiceNow Engineer will develop and enhance key components of the ServiceNow platform and collaborate with cross-functional teams to elevate engineering standards and influence platform strategy.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Build, enhance, and maintain scalable solutions within the ServiceNow platform with focus on ITAM (HAM Pro, SAM Pro), CMDB, Employee Center Pro and Now Assist following ServiceNow’s best practices and development standards
Lead the full lifecycle of solution development, from requirements analysis and technical design to configuration, scripting, testing, and production deployment
Work closely with business stakeholders, product owners, and architects to understand needs, refine requirements, and translate them into scalable, maintainable ServiceNow solutions
Configure and customize Employee Center Pro, including content taxonomy, audience targeting, user experience enhancements, and service journeys
Implement and optimize Now Assist features such as generative AI experiences, virtual agent improvements, and intelligent recommendations to elevate platform usability
Drive CMDB data model governance, enforce relationship and dependency rules, and maintain alignment with the Common Service Data Model (CSDM)
Design and implement integrations between ServiceNow and external systems (e.g., procurement, cloud platforms, monitoring tools) using IntegrationHub, REST, and APIs
Conduct and participate in code and configuration reviews, ensuring adherence to coding standards, maintainability, and platform performance
Establish and uphold development, testing, and release management best practices in collaboration with platform owners and governance teams
Communicate technical progress, design decisions, and risks to project stakeholders and leadership in a clear and structured manner
Identify opportunities to optimize processes, automate manual workflows, and enhance ServiceNow usability and performance
Support junior developers through technical guidance, documentation, and promoting a culture of engineering excellence
Qualification
Required
7+ years of hands-on experience designing, developing, and maintaining Servicenow solutions in enterprise-scale environments
Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience)
Strong proficiency in JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, and IntegrationHub for advanced automation and system integration
Deep understanding of HAM Pro, SAM Pro, CMDB modules, including lifecycle management, discovery, reconciliation, and compliance
Strong experience configuring Employee Center Pro including content creation, portal configuration, taxonomy design, search optimization, and UX enhancements
Working knowledge of Now Assist, generative AI capabilities, conversational experiences, and AI-driven automation within the ServiceNow platform
Proven ability to write clean, modular, and maintainable code aligned with ServiceNow's technical and security best practices
Skilled in engaging with business partners, product owners, and architects to align technical solutions with strategic goals
Experience in peer code reviews, test planning, debugging, and performance tuning to ensure solution reliability and scalability
Expertise in Common Service Data Model (CSDM) and its application within CMDB governance and data quality frameworks
Strong background working in Agile/Scrum environments, managing backlogs, and delivering iterative platform enhancements
Ability to convey complex technical concepts to both technical and non-technical stakeholders; excellent documentation and presentation skills
Passion for staying current on ServiceNow platform updates, new features, and emerging ServiceNow trends
Preferred
ServiceNow Certified Application Developer
Certified Implementation Specialist (CIS) in ITAM or CMDB
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
dcm.com
2025-12-31
The Motley Fool
2025-12-26
2025-12-24
Company data provided by crunchbase