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Adventist Health · 1 month ago

EPIC Ambulatory Certified Analyst II

Roseville, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii. The EPIC Ambulatory Certified Analyst II will perform various duties relating to information systems applications including the design, build, implementation, support, and testing of computer software and related processes.

Elder CareHealth CareHospitalMedicalNon ProfitWellness

No H1B

Responsibilities

Maintains moderately complex system software utilizing established standards and departmental protocols, to meet user requests/specifications

Evaluates user requests for special enhancements to system software

Works with customers to gather specifications for the purchase, development, and installation of system software

Maintains service level agreements with various end-user departments and enterprise business units

Coordinates analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows

Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency

Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas

Analyzes and documents reporting needs of end users

Identifies potential process and/or department-specific risks and assists in strategies to mitigate or resolve them

Develops and follows project work plans

Leads project meetings and works cooperatively with team members to coordinate assigned duties with the overall program and related projects

Researches, documents, and facilitates resolution to issues reported by end-users

Tests system software per checklist guidelines and participates in the development of test scenarios

Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues

Presents training to a variety of audiences

Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it

Periodically assesses how users are progressing with their use of system applications and assists with optimization training to further develop user proficiency, efficiency, and satisfaction

Leads optimization activities to ensure staff effectively use the systems

Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours

Often this role is on call for the most critical applications

Troubleshoot and resolve system issues escalated by the Help Desk

As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions; Travel could occur during standard off-hours support times

Performs other job-related duties as assigned

Qualification

Epic CertificationHealthCare IT experienceSystem software maintenanceProject managementTraining presentation

Required

Associate's/Technical Degree or equivalent combination of education/related experience

Two to Four years' HealthCare IT application/technical experience

Epic Certification/Accreditation in AMBULATORY

Preferred

Bachelor's Degree or equivalent combination of education/related experience

Two to Four years' applicable Epic application experience

An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed, may be substituted for the above education and experience requirements