Customer Support Tactical Team Specialist (Kokomo, IN) jobs in United States
cer-icon
Apply on Employer Site
company-logo

AmeriGas · 3 hours ago

Customer Support Tactical Team Specialist (Kokomo, IN)

positionKokomo, IN
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

AmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Customer Support Tactical Team Specialist acts as a bridge between the contact center and field operations, focusing on complex issue resolution and cross-departmental collaboration.

FinanceInformation Technology

Responsibilities

Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately
Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers
Participate in cross-functional meetings to discuss case statuses and resolution strategies
Build and maintain strong working relationships with key stakeholders across the organization
Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions
Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories

Qualification

Contact center technologiesCustomer service best practicesMicrosoft Office proficiencyProblem-solvingPersistenceListening skillsPropane industry knowledgeCRM knowledgeSAP knowledgeCollaborationCommunicationAdaptability

Required

Customer Advocacy - Genuine commitment to customer satisfaction and success
Problem-Solving - Ability to analyze complex issues, identify root causes, and develop comprehensive solutions
Collaboration - Strong interpersonal skills with proven ability to work effectively across diverse teams
Communication - Exceptional written and verbal communication with stakeholders at all levels
Adaptability - Comfortable working in a fast-paced environment with changing priorities
Persistence - Tenacious follow-through on commitments with attention to detail
Excellent communication skills with ability to influence without authority
Strong knowledge of contact center technologies and troubleshooting processes
Proficient in Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
Excellent listening skills
BS/BA in Business, Communication or a related field or equivalent work experience
2+ years' experience in contact center operations or customer service roles
Demonstrated expertise in call handling techniques and customer service best practices

Preferred

Propane industry business knowledge preferred
AmeriGas system knowledge: CRM, SAP, etc
Advanced knowledge of AmeriGas policy and procedures

Company

AmeriGas

twittertwittertwitter
Glassdoor2.7
company-logo
AmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI.
dateFounded in 1959
location
Reading, Pennsylvania, USA
people-size5001-10000 employees
web-link
http://www.amerigas.com

Funding

Current Stage
Late Stage
Total Funding
$1.05B
2025-05-21Debt Financing· $550M
2023-05-22Debt Financing· $500M

Leadership Team

leader-logo
Brett Greer
IT Manager Business Partner
linkedin
leader-logo
Jennifer Curtis
Finance Business Partner
linkedin

Recent News

PR Newswire
THE PHILADELPHIA CYCLING CLASSIC IS BACK!
2025-09-17
citybiz
AmeriGas Propane To Sell Hawaii Assets To Isle Gas
2025-06-22
Business Wire
Argo Acquires UGI’s Gas Storage and Supply Assets in Hawaiʻi
2025-06-22
Company data provided by crunchbase