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Element Fleet Management · 3 hours ago

Client Billing & Collections Specialist

Baltimore County, MD

Full-time

Onsite

Entry Level

$49K/yr - $68K/yr

2+ years exp

Element Fleet Management is redefining the fleet management industry with a people-first approach. The Client Billing & Collections Specialist will manage the collection process for a portfolio of accounts, ensuring accuracy and compliance while maintaining strong client relationships.

ConsultingFleet ManagementRisk Management

Responsibilities

Responsible for managing the end-to-end collection process for a portfolio of accounts across a large network of independently operated businesses

Perform detailed account reconciliations across multiple entities and billing systems, identifying discrepancies, resolving issues, and maintaining accurate records

Interpret and explain complex billing structures, adjustments, and payment terms to client representatives and business owners

Conduct professional and, at times, challenging conversations to resolve payment issues, negotiate arrangements, and ensure adherence to contractual requirements

Collaborate closely with internal teams including Billing, Risk, Legal, and Operations to resolve disputes and maintain strong client relationships

Track, analyze, and report on collection performance metrics, escalating potential problem accounts as appropriate

Identify recurring issues and contribute to process improvements that enhance efficiency and client satisfaction

Maintain compliance with all company policies, procedures, and internal controls related to collections and client management

Provide insights to management regarding trends, potential risks, and opportunities for improving cash flow performance

Qualification

Collections experienceAccount reconciliationMicrosoft ExcelERP systems familiarityCommunication skillsNegotiation skillsProblem-solving skillsDetail-orientedOrganizational skillsCollaborative mindset