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Rochester Midland Corporation · 1 month ago

Field Service Engineer - Food Safety

Atlanta, GA

Full-time

Onsite

Senior Level

$75K/yr - $99K/yr

5+ years exp

Rochester Midland Corporation is a leading manufacturer and global supplier of specialty chemicals, seeking an experienced Field Service Engineer for its Food & Beverage Division. The role involves providing advanced service and consultation for customer applications related to water treatment and food sanitation, while maintaining quality standards and fostering customer relationships.

ChemicalIndustrialManufacturing

Responsibilities

Provide in-depth advice on customer applications for optimal performance results

Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology

Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems

Maintain and develop the relationship with customers and key stakeholders along with the sales account manager

Deliver customer technical training as required

Identify new business opportunities and transfer sales leads to the sales teams

Provide comprehensive customer service report according to RMC policies using RMC tools

Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle

Complete all administrative requirements including basic skills/safety training courses

Manage inventory / supplies required at customer site

Deliver upon service KPIs, including safety, productivity, customer satisfaction

Secure conditions for safe operations, according to existing RMC & Customer policies, procedures

Perform similar/related duties as needed

Qualification

FoodWater treatmentMonitoringDiagnostic toolsMS Office toolsCRM softwareAnalyticalPlanningCommunication skillsProblem SolvingTime managementTeamwork

Required

Valid driver's license

Minimum of 5 years of maintenance, sanitation, water treatment and/or food plant industry related experience

Expert level knowledge of food and water treatment fundamentals, practices, and terminology

Excellent presentation, verbal, and written communication skills

Knowledge base in cooling, boiler, wastewater and food sanitation

Proficient in the use of monitoring and diagnostic tools

Able to build professional customer presentations using MS Office tools

CRM software

Analytical

Problem Solving

Planning, priority setting, and time management

Autonomous

Ability to succeed in a fast-paced environment

Quality and detail oriented

Teamwork

Transparency in communication

Sit or stand for extended periods of time

Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck

Ability to climb stairs and ladders

Visual acuity necessary to utilize computers and electronic devices

Extra hours and some travel may be required

Preferred

Bachelor's degree in chemistry, engineering, or related field preferred

Company

Rochester Midland Corporation

Founded in 1888, Rochester Midland Corporation is a leading supplier in North America of industrial cleaners, restroom care programs, food safety chemicals, water treatment programs.

Founded in 1888

Rochester, New York, USA

201-500 employees