Ricoh USA, Inc. · 2 months ago
Banquet and Events Manager
Seattle, WA, United States
Full-time
Onsite
Mid, Senior Level
$53K/yr - $85K/yr
2+ years expRicoh USA, Inc. is a leader in providing exceptional service-related support in hospitality and customer experience. The Banquet and Events Manager oversees the operations of Managed Services staff, ensuring high-quality service delivery while managing various hospitality and event-related responsibilities.
ConsultingDocument PreparationInformation Technology
Responsibilities
Responsible for managing employees in Workplace productivity (meeting room services, visual communication), concierge services, hospitality and customer experience services
Prepare and deliver performance reviews (or assist in preparation and delivering)
Organize team meetings and define action plans
Able to step into any of the hospitality and customer service type roles: Lobby, Client Experience, Agency Guest Relations
Responsible for conference room booking and room conflict resolution, book travel, expense reporting
Conflict management and resolution of conference room bookings
Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings
Manages staffing matrix, finds backfills for scheduled and unscheduled absences
Interviews and assesses candidates
Responsible for appearance/maintenance of all hospitality/facilities areas
Support clients and team through excellent communication and professional-level skills
Prepare for key client visits / liaise with Building Security staff
Convert monthly volumes into Ricoh Monthly Management report along with creating customized reporting for client
Oversees catering program for sites and ensures quality
Works closely with Facilities Management to ensure function and maintenance of meeting space
Develops and maintains Standard Operating Procedures for visitor access as well as special requests
Ensures SOPs are consistently followed (i.e. mail procedures, visitor access, new hire procedures, office seating)
Holds Client Communication Meetings: Communicate daily with internal and external clients
Maintains communication with Site Managers and guides/assists with any employee relations or performance issues
Responsible for catering and beverage orders as well as coordinating details with the Hospitality Manager, staff, reception, office support and building management when necessary
Process and follow up on all catering orders, along with providing daily guidance and direction to Hospitality Specialists regarding workflow, catering issues, logistics, events, etc
Manage client vendor relationships, validating vendor invoices and submitting for processing
Provide advanced administrative skills in typing, proofreading, and editing various documents; coordinates projects, events, firm meetings and other initiatives requiring the ability to work independently
Manage and/or assist with various internal and external events and coordinate all office-wide special events and projects with identified client/team member
Assisting with cleaning kitchens, stocking supplies, and tracking inventory
Greet visitors/guests – validate against guest list, provide badge, parking validation as necessary
Serve as company concierge in regard to guests, clients, staff, providing tours of facilities
Coordinate catering for meetings with support staff and caterers
Maintain and update company phone & speed dial lists
Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times
Where/when appropriate, the individual will also be asked to help with other departmental/non-client business activities
May assist with daily management of facilities
Creation of proposals in customer systems as well as print production environment
Support Executive Level client-facing staff
Vendor procurement and coordination for special projects
Self-motivated customer brand ambassador
Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met
Represents the culture of both Ricoh and the customer as required
Perform other duties as assigned
Qualification
Required
Requires High School diploma or equivalent; college is a plus
Previous management experience required
Required proficient PC skills, utilizing standard business software applications, and Microsoft suite (Outlook, Outlook Calendar, Word, Excel, PPT)
Excellent written as well as verbal communication skills
Excellent customer service skills
Ability to work under pressure is a must
Ability to set goals by defining and prioritizing specific, realistic objectives
Ability to remain updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers
Expert with MRM meeting room management software and reporting
Knowledge of Skype Client and Bridge Operator Console
Knowledge of iVisitor guest check-in software
Ability to create and bring new ideas for events
Proficient in coordinating, organizing, planning events
Proficient in the use of workplace productivity services (e.g., visual communication services, meeting room services, facilities/workplace management services)
Preferred
2–3 years in Hospitality and Service industry related field preferred
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase