Contentsquare · 2 hours ago
IT Support Engineer
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$65K/yr - $75K/yrContentsquare is a global leader in experience analytics, and they are seeking a highly motivated IT Support Engineer to join their dynamic IT team. This role involves managing IT support for US operations and acting as a key point of contact for employees worldwide, ensuring effective resolution of technical issues.
AnalyticsArtificial Intelligence (AI)CRMData VisualizationDigital MarketingSaaS
Responsibilities
Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues
Manage and troubleshoot hardware and software issues
Assist with onboarding and off-boarding processes, including setting up and configuring new employee workstations and accounts
Maintain IT inventory for the US scope, including hardware, software licenses, and peripherals
Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects
Document IT procedures, solutions, and best practices
Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends
Perform routine IT maintenance tasks, such as system updates and backups
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Basic understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS), and common office applications (Microsoft Office Suite, Google Workspace)
Familiarity with IT ticketing systems and remote support tools
Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
Ability to work independently and as part of a team in a fast-paced environment
Fluency in English is required
Preferred
Additional languages are a plus
Benefits
Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
Work flexibility: hybrid and remote work policies
Generous paid time-off policy (every location is different)
Immediate eligibility for birthing and non-birthing parental leave
Wellbeing and Home Office allowances
A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
Every full-time employee receives stock options, allowing them to share in the company’s success
We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
And more benefits tailored to each country
Company
Contentsquare
Contentsquare is an AI platform that provides product analytics, customer feedback, digital experience analytics, and monitoring services.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Contentsquare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$1.41BKey Investors
Sixth StreetSoftBank Vision FundBlackRock Private Equity Partners
2022-07-20Series F· $400M
2022-07-20Debt Financing· $200M
2021-05-25Series E· $500M
Leadership Team
Patrick Chatain
CTO
Danielle Levitas
VP of Marketing
Recent News
2025-12-18
Canaan Partners
2025-12-05
Company data provided by crunchbase