JPMorganChase · 5 hours ago
Executive Director, Head of High-Net-Worth Membership and Loyalty
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. They are seeking a dynamic and visionary Executive Director to lead the High-Net-Worth Membership and Loyalty team, focusing on strategy, operations, and client experience for their Client Entertainment offerings.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and execute the programming and partnership strategy for Client Entertainment, including exclusive events, experiences, and collaborations with luxury and entertainment partners
Oversee the Food & Beverage management team, operating budget, and entertainment partner relationships to ensure exceptional service and operational efficiency
Lead the Client Entertainment client experience strategy, including concierge services, reservations, and CRM initiatives to deliver a seamless and personalized client journey
Manage guest feedback channels, escalation processes, and recovery strategies to ensure client satisfaction and continuous improvement
Design and implement a mystery shop and competitive intelligence program to benchmark and enhance club offerings and service standards
Oversee membership operations, including reporting, invoicing, analytics, and process optimization to support growth and retention
Provide oversight for facilities maintenance and management, ensuring club environments meet the highest standards of quality and safety
Develop and manage the benefits strategy, curating unique experiences and offerings that differentiate the Client Entertainment program and drive client loyalty
Oversee contract SLA management, ensuring all partner and vendor agreements are executed to standard and deliver on service commitments
Lead the execution of programming partnerships, collaborating with internal and external stakeholders to bring innovative client experiences to life
Qualification
Required
10+ years of leadership experience in membership, loyalty, entertainment, or luxury services, with a focus on high net worth clientele
Proven track record in developing and executing programming, partnership, and client experience strategies for exclusive membership or entertainment environments
Strong financial acumen with experience managing operating budgets and vendor contracts
Exceptional leadership and team management skills, with the ability to inspire and mobilize cross-functional teams
Strategic thinker with a passion for innovation, creativity, and delivering world-class client experiences
Experience in facilities management, membership operations, and analytics
Demonstrated ability to manage complex stakeholder relationships and drive results in a highly matrixed environment
Bachelor's degree required
Preferred
Master's degree preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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