Veterinary Innovative Partners ยท 1 month ago
Client Service Representative/Receptionist - Alvin Animal Clinic - TX
Alvin Animal Clinic
Full-time
Onsite
New Grad, Entry Level
$14/hr - $17/hrAlvin Animal Clinic is a compassionate, patient-focused veterinary clinic dedicated to providing the highest quality care for pets. They are seeking an experienced Client Service Representative/Receptionist to manage client interactions, schedule appointments, and maintain accurate records while ensuring excellent customer service.
HospitalMarketingRecruitingVeterinary
Responsibilities
Greet clients warmly and professionally, creating a welcoming and comforting atmosphere
Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources
Answer phone calls, address client inquiries, and provide information about our services and policies
Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork
Process payments accurately and provide clients with detailed invoices and receipts
Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions
Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication
Handle administrative tasks such as filing, faxing, scanning, and data entry
Manage and update client information in the practice management software
Provide basic information about preventive care, vaccinations, and medications
Assist clients with completing forms, explaining treatment plans, and addressing concerns
Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service
Assist in coordinating appointments, procedures, and special requests
Qualification
Required
Excellent interpersonal and customer service skills, with a friendly and professional demeanor
Strong communication skills, both verbal and written, for effective client interaction and team collaboration
Ability to multitask and handle a fast-paced environment with attention to detail
Proficiency in using computer software, including practice management systems and Microsoft Office
Organizational skills to manage appointments, records, and administrative tasks
Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being
Preferred
Previous experience in customer service or reception, preferably in a veterinary or healthcare setting
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Paid Holidays
Short Term & Long Term Disability
Training & Development
Tuition assistance
Uniform allowance
Discounted healthcare for personal pets
Company
Veterinary Innovative Partners
Veterinary Innovative Partners is a veterinary hospital and serves on committees of veterinary associations.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Ainspan
Co-Founder & Managing Partner
Brett Shorenstein
Co-Founder, Chief Innovation Officer
Recent News
2023-11-17
Company data provided by crunchbase