First Mid · 2 months ago
Loan Servicing Clerk I
Mattoon, IL
Full-time
Onsite
Entry Level
1+ years expFirst Mid is a banking institution seeking a Loan Servicing Clerk I. The role involves providing centralized loan servicing administrative support, processing payments, and ensuring compliance with regulatory requirements while delivering exceptional customer service.
BankingFinanceFinancial ServicesInsurancePersonal FinanceWealth Management
Responsibilities
Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable
Prepares payoff statements in a highly detailed environment
Automatic payment additions and Fee and interest waives
Process accurate and timely payments, including but not limited to electronic transfers, ACH transactions, wire transfers, and check disbursements
Validate payment details, ensuring compliance with regulatory requirements and internal policies
Address discrepancies or issues related to payments promptly and effectively
Generate and distribute recurring and ad hoc reports to assist with the monitoring of payment trends, transaction volumes, and other key metrics
Ensure accuracy and completeness of all reports, adhering to established deadlines
Conduct regular audits and reviews to ensure payments are accurate
Inputting and maintaining the accuracy of data within the loan financing system
Uphold compliance standards and mitigate potential risks by adhering to established protocols and implementing appropriate controls
Provides exceptional customer service by phone or email to internal and external customers
Complete required training specific to job responsibility
Performs other duties as assigned
Qualification
Required
High School Education or equivalent
1+ years of office clerical/administration or banking experience
Proficient in Microsoft Excel, Word, and Outlook
Detailed information must be handled in an accurate, timely and confidential manner
Must be able to handle a significant workload of varying tasks
High Level of interpersonal skills with the ability to interact professionally with the team as well as internal and external customers
Ability to gain a comprehensive understanding of internal policies and procedures as well as state and federal laws and regulations governing Loan Servicing functions to ensure compliance upon completion of individual job duties
Benefits
Competitive health, dental & vision coverage with HSA match
401(k) with employer match + Employee Stock Purchase Plan
Generous PTO, paid holidays & parental leave
Tuition reimbursement & performance-based bonuses
Company
First Mid
First Mid Bancshares, Inc. is a community-focused organization headquartered in Mattoon, Illinois.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.11M2021-05-10Undisclosed· $1.11M
Leadership Team
CLAY M. DEAN
CEO First Mid Insurance Group
Joseph Dively
Chairman and CEO
Recent News
2026-01-03
First Mid Bancshares, Inc.
2025-10-31
First Mid Bancshares, Inc.
2025-10-31
Company data provided by crunchbase