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Tenet Healthcare · 7 hours ago

Healthcare - Risk Management Coordinator

Sunnyvale, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Tenet Healthcare is seeking a Risk Management Coordinator at Baylor Scott & White Medical Center - Sunnyvale to oversee the patient safety program and enhance patient experience. The role involves developing a culture of safety, conducting safety assessments, and collaborating with various departments to improve patient safety initiatives.

BiotechnologyHealth CareHospital

Responsibilities

Primary oversight of the patient safety program and patient experience, providing leadership in the development of a culture of safety and in identifying opportunities and strategies for patient safety/experience initiative that will reduce harm and increase satisfaction of care delivered

Conduct safety assessments

Chair and coordinate the activities of the Patient Safety Committee

Develop operational plans that build upon patient safety initiatives that align with organizational goals

Interface with all levels of the organization in consultation and collaboration by providing frontline safety education/experience

Provide consultation in the department and monitoring of the outcomes of performance improvement initiatives regarding patient safety/experience and assist with tracking and reporting those measures as appropriate

Work with Director with initiating, participating, coordinating and reporting of root cause analysis teams and failure modes and effects analyses

Routine audits of electronic medical records and E-Chart related to patient safety concerns, quality of care issues and documentation compliance

Communicates effectively with all levels in the organization and with inter/external customers

Classifies severity of risk for occurrence report data entered in tandem with the facility Risk Managers

Works with other departments throughout the system for the purpose of sharing data elements, supporting system processes and working collaboratively related to occurrence reporting and other key functions of the Risk Management department

Shows courtesy, compassion and respect

Produces recurring reports related to occurrence report data

Responsible for Patient Satisfaction, Complaints and Grievance process

Works with hospital leadership to ensure Top Box goal on patient satisfaction and monitors outcomes

Adjusts to necessary changes in schedules and priorities. Remains flexible in accomplishing the requirements of the department

Organizes daily activities to eliminate unnecessary disruption of managers/director’s workday and to facilitate smooth office operations/activities

Assists other managers/directors during the absence of their secretarial support person

Maintains strict confidentiality of all Legal cases and interactions

Participates in projects

Printing of medical records for potential claims and legal matters

Reports problems/unusual events appropriately

Assists with training of staff and end-users of the risk/occurrence reporting database system

Maintains safe environment

Serves as a resource to employees and patients as demonstrated by visibility and knowledge of issues

Performs general office duties such as handling incoming/outgoing correspondence, prioritizing in order of urgency/importance to facilitate processing; order supplies, etc

Ensures office files are complete and supplies are available to accomplish required departmental functions

Attends meetings as assigned

Qualification

Patient Safety CertificationTexas RN LicenseAcute Care ExperienceData ReportingEmergency ResponseBilingual PreferredEffective CommunicationTeam CollaborationFlexibilityConfidentiality