Chewy · 4 hours ago
Associate Director, Site Merchandising - Healthcare
Bellevue, WA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$149K/yr - $245K/yr
8+ years expChewy is a company dedicated to becoming the most trusted online destination for pet parents and their partners. They are seeking an Associate Director to lead the merchandising vision and strategy for their Healthcare, Content, and Services sectors, ensuring a customer-first approach in all initiatives.
E-CommercePetRetail
Responsibilities
Own the customer journey for Healthcare, Content, and Services, ensuring experiences are customer-first, data-driven, and strategically aligned to enterprise goals
Act as the primary advocate for the Chewy customer, ensuring site enhancements reflect customer needs, preferences, and feedback
Develop and implement 1+ year site content and merchandising strategies that boost awareness, engagement, and conversion
Translate customer insights and market trends into prioritized roadmaps that balance innovation with operational execution
Partner with Category, Product, Marketing, Tech, and CRM to deliver unified, personalized site experiences across healthcare, content, and service offerings
Champion CX & Creative Excellence
Set a high bar for site accuracy, consistency, and creative execution standards, ensuring content and experiences meet the highest quality benchmarks
Proactively identify patterns, gaps, and friction points, using data to influence customers and advocate for high-impact improvements that serve the customer’s best interest
Oversee complex, cross-functional programs from concept to launch, ensuring customer alignment and timely delivery
Manage prioritization and trade-offs across multiple high-impact initiatives in collaboration with partners
Directly lead a team of 3–5 merchandising professionals, providing coaching, feedback, and growth opportunities tailored to individual strengths and career goals
Foster a collaborative, inclusive culture with a focus on continuous improvement, operational rigor, and shared success
Ensure the team is equipped with the resources, processes, and support needed to deliver transformational initiatives at scale
Qualification
Required
8+ years in e-commerce merchandising, site experience, or product marketing, with at least 3+ years in a leadership role managing cross-functional teams and enterprise-level initiatives
Proven track record of driving site strategy and execution in complex, high-growth businesses — ideally in healthcare, content, or services
Experience leading teams of 3–5+ direct reports, including hiring, coaching, and performance management
Deep understanding of Customer Experience Excellence, CX Data & Insights, Site Merchandising Strategy & Planning, Program & Initiative Delivery, and Cross-Functional Partnership at a strategic leadership level
Strength in Data Analysis & Storytelling, A/B Testing & Experimentation, and Eye For Business to influence senior customers
Thrives in highly collaborative environments, building trust and alignment across multiple teams and senior customers
Serves as the voice of the customer, relentlessly advocating for their needs and expectations in every decision
Uses data as a persuasive tool to advocate for change and drive customer-first decisions
Maintains a high bar for creative execution standards, ensuring customer-facing experiences inspire trust, delight, and conversion
Exceptional relationship-building and communication abilities, including comfort presenting to executive leadership
Benefits
401k
Medical/Rx
Vision
Dental
Life
Disability
Hospital indemnity
Critical illness
Accident
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO
Six paid holidays per year
Paid sick and family leave
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Jim Nelson
Director
Recent News
Digital Commerce 360
2025-12-31
The Motley Fool
2025-12-30
Company data provided by crunchbase