Gallagher Re · 1 month ago
Customer Care Associate
United States
Full-time
Remote
Entry Level
$26K/yr - $50K/yr
1+ years expGallagher Re is a company that values bold ideas and innovative solutions. They are seeking a detail-oriented and proactive Customer Care Associate to manage key administrative tasks, support system users, and ensure data accuracy while providing exceptional service to internal teams and stakeholders.
ConsultingInsuranceRisk Management
Responsibilities
Manage and update licenses, memberships, addresses, contacts, and related records
Respond to communications (calls/emails) from agents or employees, providing support, guidance, or system updates as required
Organize and categorize incoming emails for efficient processing
Maintain user accounts, troubleshoot login issues, and provide support for system access
Coordinate and process contract terminations and related documentation
Identify and report system discrepancies, errors, or issues to the appropriate supervisor or team
Manage and update agency relationships, including parent-child structures and duplicate records
Handle agency updates such as mergers, acquisitions, sales, and name changes
Process and review pending appointments, change requests, and license/E&O expiration lists
Test and validate new system developments prior to deployment
Draft, review, and maintain departmental procedures and documentation
Support system conversions, including data mapping and preparation for branch representatives
Escalate complex issues or requests to appropriate team members, supervisors, or departments
Participate in special projects and provide additional support as needed
Qualification
Required
High school diploma
Minimum of 1 year of customer service experience
Strong typing skills
Basic computer skills
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher Re
Gallagher Re provides Reinsurance, Risk Management, and Consultancy services. It is a sub-organization of Gallagher.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Edson Wiggers
CEO, Latin America & The Caribbean
Jim Bradshaw
Chief Executive Officer Gallagher Re North America
Recent News
2025-12-24
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