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Raya · 1 month ago

Lead Community Manager, Trust & Safety

United States

Full-time

Remote

Senior Level

5+ years exp

Raya is a company focused on Trust & Safety within its community. The Lead Community Manager will oversee T&S enforcement, policy creation, and content moderation, ensuring compliance with safety policies and privacy regulations.

CommunitiesMobile AppsSocial Network

Responsibilities

Serve as the primary escalation point for all Trust & Safety incidents across Raya’s community

Draft all T&S communications, ensuring all responses are timely, appropriate, and brand-consistent

Oversee the full lifecycle of reports, ensuring they are handled discreetly, thoughtfully, and in alignment with brand policies and values

Own and update moderation-related macros and templates, keeping them relevant, on-brand, and current

Develop and maintain safety policies, playbooks, and documentation across Zendesk, Notion, and internal tools

Define and track key Trust & Safety metrics and reporting in partnership with the Head of Community Support

Deliver training and guidance to Community Support and internal teams on best practices. Conduct QA and drive continuous improvement

Monitor incoming reports and profile moderation, to uphold a safe and authentic community experience

Research emerging risks, trends, and best practices within the Raya community and the broader dating industry

Stay current on global privacy and safety regulations and personally handle all issues related to the above as they arise

Qualification

Trust & Safety experiencePolicy enforcementAnalytical skillsTraining programsCommunication skillsCalm approachResearch skillsCross-functional collaboration