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TELUS Digital · 3 hours ago

Senior Director, Delivery (Telecom)

St Louis, MO

Full-time

Onsite

Director/Executive

$168K/yr - $210K/yr

10+ years exp

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. The Senior Director, Delivery (Telecom) will lead a significant delivery portfolio for a telecom client, focusing on quality engineering, systems engineering, and application modernization while navigating complex client environments and driving growth.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes

Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration

Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops)

Partner with global delivery centers to optimize staffing, velocity, and cost structures

Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities

Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization

Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue

Ensure contract alignment, SOW clarity, and operational governance are fully adhered to

Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs

Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments

Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution

Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations

Provide clear direction through complex engagements; empower teams with real-time feedback and career development

Build a culture of accountability, collaboration, and delivery excellence

Qualification

Telecom delivery leadershipSystems engineeringCloud (AWS/GCP)Multi-tower programsNetcrackerAmdocsOperational tools TableauOperational tools JiraExecutive communicationAnalytical thinkingFinancial acumenCultural awarenessTeam leadership