6303 Desktop Support Consultant (Desktop Support IV) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Info Origin Inc. ยท 1 month ago

6303 Desktop Support Consultant (Desktop Support IV)

positionMadison, WI
timeContract
remoteOnsite
senioritySenior Level, Lead/Staff
money$15/hr - $20/hr
date10+ years exp

Infoorigin inc is seeking a highly experienced Desktop Support Consultant to join their User Support Services team. The consultant will handle first and second-level technical support, resolve complex issues, and provide high-quality customer service to support institutional IT operations.

Information ServicesInformation TechnologySoftware
check
H1B Sponsor Likelynote

Responsibilities

Install, configure, repair, and modify complex hardware and software systems independently
Troubleshoot and resolve first and second-level technical issues; escalate when necessary
Provide technical guidance and support through various communication channels
Document issues, resolutions, and contribute to improving support procedures
Work both independently and collaboratively within a support team environment
Lead or guide junior team members when needed

Qualification

Desktop support experienceMicrosoft Active DirectoryWindows 10/11 supportMacOS supportTroubleshooting skillsCustomer serviceComputer security knowledgeTicketing systems experienceCommunication skillsTeam collaborationProblem-solving

Required

Strong knowledge of computer software, operating systems, hardware, and networking
Hands-on experience with Microsoft Active Directory
Solid hardware and software troubleshooting abilities
Ability to work independently and as part of a team
Proven experience delivering professional and courteous customer service
10+ years of desktop support experience
Strong familiarity with advanced support concepts, tools, and procedures
Ability to work autonomously and exercise solid judgment
Capability to plan, prioritize, and lead tasks independently
Creative problem-solving and high degree of technical latitude

Preferred

Excellent verbal and written communication skills
3+ years of experience supporting Windows 10/11
Experience with ticketing systems (e.g., JIRA)
2+ years of experience supporting macOS (OSX)
Knowledge of computer security best practices

Company

Info Origin Inc.

twittertwitter
company-logo
Info Origin is a global provider of information technology consulting, application development and software engineering services.
dateFounded in 2009
location
Topeka, Kansas, USA
people-size51-200 employees
web-link
https://infoorigin.com

H1B Sponsorship

Info Origin Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (4)
2021 (1)
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

A
Ashish kumar Chauhan
Co-Founder and President
linkedin
Company data provided by crunchbase