TAKKT Foodservices ยท 4 hours ago
Senior ServiceNow Help Desk Technician
Austell, GA
Full-time
Onsite
Mid, Senior Level
4+ years expTAKKT Foodservices is seeking a Senior ServiceNow Help Desk Technician to join their IT Team. This role involves managing ServiceNow tickets, providing high-quality support, and collaborating with developers to enhance the end-user experience.
Wholesale
Responsibilities
Serve as the primary point of contact for incoming ServiceNow tickets
Triage and categorize incidents and requests based on priority and type
Assign tickets to appropriate software development team members or support groups
Monitor ticket queues to ensure SLAs are met and escalations are handled promptly
Collaborate with developers to identify recurring issues and recommend improvements
Document resolution steps and contribute to the internal knowledge base
Ensure compliance with IT policies and procedures
Perform data uploads into the .NET ERP system using Excel, .NET, and Unidata applications
Monitor nightly, week processing results and work with the development team to ensure completion
Qualification
Required
4+ years of experience in IT help desk or technical support roles
2+ years supporting ServiceNow from a user and support perspective
Strong understanding of ServiceNow ticketing and request management workflows
Familiarity with ITIL-based service management practices
Technical and analytical ability to complete data uploads into the .NET ERP using Excel, .NET, and Unidata applications
Preferred
Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus
Benefits
15 days of paid time off
Eight paid holidays
One floating holiday
Paid volunteer day
Employee bonus plan
Comprehensive benefit package
Paid Parental Leave
Tuition Assistance
401(k) with company match
Company
TAKKT Foodservices
The Hubert Company and Central Restaurant Products brands have come together as part of TAKKT Foodservices.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase