Patient Financial Services Specialist jobs in United States
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Tampa Family Health Centers · 1 month ago

Patient Financial Services Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Tampa Family Health Centers is a healthcare provider dedicated to supporting patients and providers. The Patient Financial Service Specialist is responsible for providing exceptional support using the EPIC system, managing inquiries, and ensuring a positive patient experience.

Child CareElder CareHealth CareWellness

Responsibilities

Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information
Monitor and manage Work Queues to ensure timely resolution of tasks and issues
Maintain detailed records of customer interactions, issues, and resolutions in the patient’s account
Provide training and support to users on the effective use of the EPIC system
Work closely with RCM team and Operations to ensure seamless support and service delivery
Generate and analyze reports on customer service activities, identifying trends and areas for improvement
Regularly communicate with leadership to report trends, issues, and potential system optimization opportunities

Qualification

EPIC system proficiencyEPIC CertificationHealthcare customer serviceCommunication skillsProblem-solving skillsAttention to detailTeam collaboration

Required

High School Diploma or Equivalent
Minimum of 2 years of experience in healthcare customer service
Excellent communication and interpersonal skills
Strong problem-solving and troubleshooting abilities
Proficiency in using the EPIC system
Ability to manage multiple tasks and prioritize effectively
Strong attention to detail and accuracy
Ability to interpret insurance correspondence, remittance, etc., and communicate clearly to responsible party
Ability to work independently and as part of a team

Preferred

EPIC Certification preferred

Company

Tampa Family Health Centers

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Tampa Family Health Centers is a healthcare center that offers pediatrics, women’s care, pharmacy, and senior care services.
dateFounded in 1984
location
Tampa, Florida, USA
people-size501-1000 employees
web-link
https://tampachc.com

Funding

Current Stage
Late Stage

Leadership Team

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Bottoms Charles
CEO
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Sherry Hoback, MBA, BSN, RN
Chief Executive Officer
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Recent News

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AdventHealth, Tampa Family Health Centers to launch pediatric residency program
2025-09-12
PR Newswire
Florida Blue Foundation honors nine nonprofits from across the state for innovation and community impact during 20th annual Sapphire Awards
2025-05-04
LinkedIn
Tampa Family Health Centers on LinkedIn: #tfhc #pediatriccare #bilingualprovider #healthcareasitshouldbe…
2024-06-04
Company data provided by crunchbase