Golden 1 Credit Union · 10 hours ago
Stockton Branch - Associate Branch Manager IV
Stockton, CA
Part-time
Onsite
Mid Level
$37.23/hr - $38/hr
3+ years expGolden 1 Credit Union is a financial institution focused on providing exceptional member services. The Associate Branch Manager IV is responsible for managing a team of Member Service Specialists, ensuring compliance with policies, and enhancing the member experience while overseeing daily operations.
BankingFinanceFinancial Services
Responsibilities
Ensures delivery of exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists
Manages, directs and supervises day to day activities of Member Service Specialists
Train and coach employees on sound operational and compliance requirements across all areas of the branch
Create and maintain staff scheduling that aligns with meeting branch member service demands
Assists Branch Manager in developing and implementing strategies to capitalize on opportunities, highlight the benefit of our products and services over that of our competitor’s, and support overall credit union member services, promotions and member service objectives and expectations
Assists the Branch Manager with human resource processes for all direct reports, including appraisals, disciplinary actions, individual development plan, career development, training, interviews, etc
During times of high transactional volume, delivers exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists
Identify, investigate and respond to member concerns
Ensures compliance and efficiency with all policies and procedures
Maintain a current working knowledge of financial industry rules, regulations and sound methods and practices
Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in compliance with all current regulatory requirements
Lead and coordinate service promotion activities, which include outbound calls, special service days and outside marketing efforts as needed and directed
Assist Branch Manager in marketing the Credit Union to outside potential fields of membership in their specific field and location
Manage relationships between the branch and the Member Service Contact Center, Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to ensure collaboration in meeting shared company objectives
Monitor all internal policy and procedure controls to safeguard the funds and assets of Golden 1
Proactively identify any potential issues keeping the branch from providing exceptional member service and collaborate on solutions with the Branch Manager
Provide recommendations, as needed, to more efficiently meet the financial needs of the members visiting the branch
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering, and elder financial abuse laws appropriate to the position
Perform Notary Public services as needed
Assists Branch Manager in ensuring that the physical maintenance and overall appearance of the branch facility is satisfactorily maintained at all times
Makes recommendations to Branch Manager
Travel to meetings by car or public conveyance
May occasionally be requested to fill in at another branch location
Qualification
Required
Completion of high school curriculum
Minimum of 3 years of progressively responsible supervisory experience within a retail environment or financial institution
Effective oral and written communication skills required to ensure an exceptional member experience at the branch
Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, such as financial calculators, personal computer and telephone
Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, aligning employee engagement with Golden 1's mission, vision and core values
Ability to effectively lead a team
Learn and master new and emerging banking technologies
Ability to adapt to change
Resilience
Receive constructive feedback and effectively change behaviors
Actively solicits feedback
Balancing employee advocacy while supporting and delivering on Golden 1 initiatives, priorities, and policies
Assume positive intent
Reliable and dependable
Accountable and takes ownership
Knowledge of sound practice of business administration
Knowledgeable of electronic banking equipment, video security systems, electronic fund transfer technology, and office automation equipment
Flexible employee coaching skills to meet individual employee needs
Proven ability to meet and/or exceed individual service objectives
Proven ability to inspire and motivate employees to exceed member service objectives
Solid knowledge of financial concepts and products and services offered by Golden 1
Demonstrate positive, professional, and engaging communication skills
Knowledge of California Credit Union Law and Regulations
Must be able to frequently move about the branch
Must sit or stand for prolonged periods at times
Corrected vision within the normal range
Hearing within normal range. A device to enhance hearing will be provided if needed
Ability to lift 30 lbs. as may be required
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc
Extended or long work hours may be required to accomplish tasks
Occasional travel required for attendance at meetings and/or training
Preferred
Associate of Arts Degree in Business Administration, Finance or Human Resources or equivalent work experience desired
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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