Apply on Employer Site

Campbell University · 1 month ago

Assistant Coordinator & Online Lead Generation Support

Lillington, NC

Full-time

Hybrid

New Grad, Entry Level

Campbell University is seeking an Assistant Coordinator & Online Lead Generation Support for their Adult and Online Education department. The role involves coordinating registration, maintaining accurate data entry, and supporting admissions personnel while ensuring a positive experience for students and applicants.

EducationHigher EducationUniversities

Responsibilities

Responsible for accurate data entry into Colleague of all completed transcript evaluations from Academic Counselors and Enrollment Facilitators. Supports clean data practices

Assists in the accomplishment of administrative duties in maintaining a positive relationship with AOE and University main campus

Greets visitors and receives incoming calls and responds to their requests for information or assistance and/or directs to the appropriate office or campus for assistance

Maintains working knowledge of applicable administrative policies and procedures applicable to the AOE Programs and the Main Campus programs

Coordinates with AOE Campus Counselors and Office Managers for AOE registration-related issues

Assists with the AOE Dean’s Office administrative tasks as requested

Queries student, faculty, and class information from Colleague and Informer (University database software)

Maintains the RYAT screen in Colleague for all AOE Campus locations; inputs dates for all term registration periods, grading periods, and add/drop periods

Builds and maintains class schedule information in Colleague

Serves as the Office Manager for the Online campus; maintaining faculty files, coordinating work schedule for part-time employee, entering all work-order requests to Physical Plant and Computing Services, maintaining the appearance of the office area and the Distance Education lab, maintains equipment in the department, and purchases all office supplies (including computers and other equipment)

Working in a cooperative, supportive relationship with admissions, marketing, and lead generation personnel to achieve enrollment goals

Other duties as needed by the enrollment staff, such as applicant emails, student application transcript processing, new student retention support work

Other duties as directed by the Adult and Online Leadership

Maintain a professional appearance and demeanor at all times

Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to; HIPAA (if applicable), FERPA and other state and federal mandates

Other job related duties, responsibilities and activities may change or be assigned at any time with or without notice

Qualification

Colleague databaseData entryMicrosoft OfficeCustomer serviceInterpersonal skillsOrganizational skillsTime managementWritten communicationVerbal communicationTeamwork

Required

Must be customer-service-oriented and have the ability to work effectively as part of a team as well as independently

Excellent written and verbal communications skills are essential

Outstanding interpersonal skills via telephone are essential

Ability to communicate effectively to all groups through both oral and written channels

Strong interpersonal, organizational, and time management skills

Comprehensive computer skills, with the ability to learn and utilize new and emerging technology

Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and standard methods of digital communication, including web/text/chat platforms

Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public

Work independently as well as function effectively in a team and within a diverse group of people

Exercise independent judgment in complex, new, and/or stressful situations

Manage multiple, concurrent projects, and meet strict deadlines

Detail- Oriented, and willing to work in a changing environment

This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University