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Action for Boston Community Development, Inc. · 1 month ago

Bilingual Client Services Associate

Boston, MA

Full-time

Onsite

New Grad, Entry Level

$24/hr - $24/hr

0+ years exp

Action for Boston Community Development, Inc. is a nonprofit human services organization dedicated to helping low-income residents transition from poverty to stability. The Bilingual Client Services Associate will support the Statewide LEAN website and call center, responding to client inquiries, assisting with application processes, and maintaining call center operations.

EducationNon ProfitTraining

Responsibilities

Transfer new applications into the database

Connect clients and make referrals to appropriate agencies or programs

Maintain and update application records in the database

Run queries and generate reports as requested

Engage LEAN Single Family Website including:

Live chat functions engagement with clients

Case study updates for website and public dissemination

Lead origination, outreach, and outbound marketing calls

Monitor Google Analytics dashboard

Communicate with single-family and multifamily applicants and potential applicants:

Field phone calls and inquiries

Notify new applicants when an application is received

Request more information as needed

Request affordability documentation

Notify applicants when approved/denied

Perform past service checks on new applications

Coordinate statewide outreach efforts in Lead Vendor capacity

Communicate with vendors and utilities as needed

Track client process through marketing lifecycle

Coordinate Cap engagement on follow-up and completion of client referrals

Review affordability/individual client income documentation

Take notes during meetings if requested

Maintain electronic and paper files

Coordinate with the Program Director on all of the above

Perform other related duties as assigned from time to time

Qualification

Microsoft AccessMicrosoft ExcelEnergy efficiency experienceGrant program managementCustomer serviceCultural sensitivityCommunication skillsTeamwork

Required

A minimum of a high school diploma or equivalent and up to 12 months of work experience required

Experience with Microsoft Access and Excel or at least a high degree of comfort with databases and spreadsheets required

Must have good communication skills by phone and email

Flexibility, initiative, and ability to work in a team

Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds

Preferred

Experience in energy efficiency and/or multi-family low-income housing helpful

Experience in grant program management and/or customer service a plus

Company

Action for Boston Community Development, Inc.

ABCD is a nonprofit community action agency that builds pathways out of poverty in partnership with families and communities so that everyone can thrive.

Founded in 1962

Boston, Massachusetts, USA

501-1000 employees